Translink’s Procurement Department is responsible for procurement for the Translink Group, which incorporates Ulsterbus, Northern Ireland Railways and Citybus (Metro) - collectively operating under the Translink brand. Translink differs from other UK transport providers in that, as well as Bus and Rail Services, it operates a fully integrated network infrastructure.Our role is to enable the delivery of the Group Vision which is to be The First Choice for Travel in Northern Ireland. In doing so, we are responsible for:
- supporting the Group in its aims and objectives through strategic procurement and operational best practice
- delivering cost effectiveness, value and efficiency
- encouraging practices which are compliant with relevant legislation and policy
- mitigating against procurement risk
Our Procurement Team is structured to align knowledge, skills and resource with the Group's requirements, across a wide and diverse portfolio of supplies, services and works.
You can get in touch with Procurement by emailing email@example.com or by calling the Contact Centre on 028 90 66 66 30.
Alternatively, you can write to us at: Translink Head Office, 22 Great Victoria Street,Belfast, BT2 7LX
If the team member is unable to resolve your complaint, or you are not satisfied with the proposed resolution, then you may feel it necessary to make a formal complaint. That being the case, you should follow these steps:
- Step 1 - Put your complaint in writing to the Head of Procurement, giving a brief summary of the issue
- The Head of Procurement will acknowledge your complaint and, if necessary, may seek additional information. When he/she has all the relevant information, he/she will aim to get back to you with a full response within 10 working days.
- Step 2 - If you remain dissatisfied, with the outcome, you should put your complaint in writing to the Chief Financial Officer (CFO)
- The CFO will carry out his/her own investigation and will endeavour to inform you of his/her findings within 15 working days of receipt of your written complaint.
- Step 3 - If you remain dissatisfied having heard from the Chief Financial Officer, you may then present your complaint in writing to the Chief Executive Officer (CEO)
- The CEO will carry out his/her own investigation and will endeavour to inform you of his/her findings within 15 working days of receipt of your written complaint.
As a body governed by public law, our procurement activities must comply with a variety of different legal requirements.
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