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Procurement

Attracting the best suppliers to meet our business needs

Welcome to Translink Procurement

Translink’s Procurement Department is responsible for procurement for the Translink Group, which incorporates Ulsterbus, Northern Ireland Railways and Citybus (Metro) - collectively operating under the Translink brand.  Translink differs from other UK transport providers in that, as well as Bus and Rail Services, it operates a fully integrated network infrastructure.

Our role is to enable the delivery of the Group Vision which is to be The First Choice for Travel in Northern Ireland.  In doing so, we are responsible for:
  • supporting the Group in its aims and objectives through strategic procurement and operational best practice
  • delivering cost effectiveness, value and efficiency
  • encouraging practices which are compliant with relevant legislation and policy
  • mitigating against procurement risk
Our Procurement Department is an award winning Centre of Procurement Expertise (CoPE); one of nine CoPEs in Northern Ireland.
Information for Suppliers

Find out more about supplying to Translink

Meet the Team

Our Procurement Team is structured to align knowledge, skills and resource with the Group's requirements, across a wide and diverse portfolio of supplies, services and works.  Find Out More

How to Contact Us

You can get in touch with Procurement by emailing procurement@translink.co.uk or by calling the Contact Centre on 029 9066 0630.

Alternatively, you can write to us at:
Translink Head Office, 22 Great Victoria Street, Belfast, BT2 7LX
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Get all our tender opportunities direct. Follow us on Twitter for all the latest news on current, future and awarded tenders.
Opportunities

Along with the current tenders listed on the eTendersNI website and on Twitter #TranslinkB2B, we publish future tenders here on our site.  The future pipeline is updated regularly so check back often to discover what's on the horizon.  Check out our Supplier Information page for details on current tenders, future tenders and recently awarded tenders.

Have you a Complaint about Translink Procurement?

We hope that it never happens but, if you do have a complaint about anything related to Translink’s Procurement Department, you should raise it, in the first instance, with the relevant member of the Procurement Team.  The team member will endeavour to resolve the issue within the shortest time possible.

If the team member is unable to resolve your complaint, or you are not satisfied with the proposed resolution, then you may feel it necessary to make a formal complaint.  That being the case, you should follow these steps:

  • Step 1 - Put your complaint in writing to the Head of Procurement, giving a brief summary of the issue
    • The Head of Procurement will acknowledge your complaint and, if necessary, may seek additional information.  When he/she has all the relevant information, he/she will aim to get back to you with a full response within 10 working days.
  • Step 2 - If you remain dissatisfied, with the outcome, you should put your complaint in writing to the Chief Financial Officer (CFO)
    • The CFO will carry out his/her own investigation and will endeavour to inform you of his/her findings within 15 working days of receipt of your written complaint.
  • Step 3 - If you remain dissatisfied having heard from the Chief Financial Officer, you may then present your complaint in writing to the Chief Executive Officer (CEO)
    • The CEO will carry out his/her own investigation and will endeavour to inform you of his/her findings within 15 working days of receipt of your written complaint.
Legislation

As a body governed by public law, our procurement activities must comply with a variety of different legal requirements. Find Out More

 
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Supplier Info image
Supplier Info

We have created helpful guides to walk you through the process of registering and submitting a sucessful tender to Translink. Find Out More

Meet the Team image
Meet the Team

Our Procurement Team is structured to align knowledge, skills and resource with the Group's requirements, across a wide and diverse portfolio of supplies, services and works. Find Out More

How to Contact us image
How to Contact us

You can get in touch with Translink Procurement by emailing procurement@translink.co.uk or calling the Contact Centre on 028 90 66 66 30  

Alternatively, you can write to us at: Translink Head Office 22 Great Victoria Street Belfast BT2 7LX