Procurement

Translink’s Procurement Department is responsible for procurement for the Translink Group, which incorporates Ulsterbus, Northern Ireland Railways and Citybus (Metro) - collectively operating under the Translink brand.  Translink differs from other UK transport providers in that, as well as Bus and Rail Services, it operates a fully integrated network infrastructure.

Our role is to enable the delivery of the Group Vision which is to be The First Choice for Travel in Northern Ireland.  In doing so, we are responsible for:

• supporting the Group in its aims and objectives through strategic procurement and operational best practice
• delivering cost effectiveness, value and efficiency
• encouraging practices which are compliant with relevant legislation and policy
• mitigating against procurement risk

Our Procurement Department is an award winning Centre of Procurement Expertise (CoPE); one of nine CoPEs in Northern Ireland.

Our Procurement Team is structured to align knowledge, skills and resource with the Group's requirements, across a wide and diverse portfolio of supplies, services and works. 

More on our Team

You can get in touch with Procurement by emailing procurement@translink.co.uk or by calling the Contact Centre on 028 90 66 66 30.

Alternatively, you can write to us at: Translink Head Office, 22 Great Victoria Street,Belfast, BT2 7LX

Get all our tender opportunities direct. Follow us on Twitter for all the latest news on current, future and awarded tenders.

Along with the current tenders listed on the eTendersNI website and on Twitter #TranslinkB2B, we publish future tenders here on our site.  The future pipeline is updated regularly so check back often to discover what's on the horizon. 

More on Supplier Information

As part of our commitment to transparency and to meet our regulatory requirements Procurement will publish examples of tender awards showing our commitment to initiatives that promote Supplier Resilience and the introduction of Social Value.

This information will be updated on a regular ongoing basis, showing examples from all Categories, providing examples of best practice and achievements in both areas.

Supplier Resilience Matrix - Examples of Supplier Resilience 2022-23
 
Case Study on Social Value  -  Rail Time Passenger Information (RTPI) Hardware
 
Case Study on Supplier Resilience -  Bus Substitution for Belfast Grand Central Station

We hope that it never happens but, if you do have a complaint about anything related to Translink’s Procurement Department, you should raise it, in the first instance, with the relevant member of the Procurement Team.  The team member will endeavour to resolve the issue within the shortest time possible.

If the team member is unable to resolve your complaint, or you are not satisfied with the proposed resolution, then you may feel it necessary to make a formal complaint.  That being the case, you should follow these steps:

• Step 1 - Put your complaint in writing to the Head of Procurement, giving a brief summary of the issue
  • The Head of Procurement will acknowledge your complaint and, if necessary, may seek additional information.  When he/she has all the relevant information, he/she will aim to get back to you with a full response within 10 working days.
• Step 2 - If you remain dissatisfied, with the outcome, you should put your complaint in writing to the Chief Financial Officer (CFO)
  • The CFO will carry out his/her own investigation and will endeavour to inform you of his/her findings within 15 working days of receipt of your written complaint.
• Step 3 - If you remain dissatisfied having heard from the Chief Financial Officer, you may then present your complaint in writing to the Chief Executive Officer (CEO)
  • The CEO will carry out his/her own investigation and will endeavour to inform you of his/her findings within 15 working days of receipt of your written complaint.

As a body governed by public law, our procurement activities must comply with a variety of different legal requirements.

More on Legislation

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