Feedback and Complaints
We welcome all feedback, good and bad, to help us improve our services.
Our Contact Centre is open Mon to Sat 0800-1800 and Sun 09:00-17:00 and will be happy to help if you have not found what you are looking for.
Please be advised calls are recorded for business and monitoring purposes.
Other Ways to Get in Touch
Translink Contact Centre, Falcon Road, Belfast, BT126PU
We aim to acknowledge receipt of your complaint within 3 working days and give you a full response as quickly as possible.
We will investigate all complaints thoroughly and fairly and when we get things wrong we will give you an explanation and an apology.
Want to Connect via Social Media?
We actively monitor our Social Media & Messaging accounts during the hours: Mon-Fri 07:00-20:00 Sat/Sun 08:00-1800. Whilst we are unable to respond to all individual mentions, we try to answer all relevant and appropriate questions.
Complaints cannot be responded to via social media. You can complete the Contact form or call us and we would be happy to talk to you and assist.
What to Expect via Social Media?
Depending on which of our feeds you follow you can expect to receive tweets and other posts covering some or all of the following:
Latest travel updates on our services
Current promotions, competitions and offers
We feel everyone is entitled to their own opinion of our services, but when necessary we reserve the right to block and report comments which are inappropriate for our feed and followers eg abusive, obscene, fraudulent, bullying, spam (persistent negative and/or abusive tweeting/posting in which the aim is to provoke a response), etc.
All comments, good or bad are fed back into the business to help us improve our service to you.
If you're an employee of Translink please read the Translink employee Social Media policy.
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