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Contact Us

We welcome all feedback

Feedback and Complaints
We welcome all feedback, good and bad, to help us improve our services.
Get in Touch Online

The fastest and easiest way to contact us is by completing the online form for feedback, lost property or a complaint.

You can also contact us by

Email -

Telephone - 028 90 66 66 30

Writing - Translink Contact Centre, Falcon Road, Belfast, BT126PU

We aim to acknowledge receipt of your complaint within 3 working days and give you a full response as quickly as possible.

We will investigate all complaints thoroughly and fairly and when we get things wrong we will give you an explanation and an apology.

Passenger Charter

If in the first instance you have made a complaint by contacting Translink but are not fully satisfied with your response, you can choose to escalate your complaint in accordance with our procedure set out in the Translink Passenger Charter.

Contact: The Consumer Council,  Floor 3, Seatem House 28 - 32 Alfred Street Belfast, BT2 8EN

  • Complaints Line: Free Phone 0800 121 6022
  • Landline: 028902 51600
  • Email:
  • In writing: freepost THE CONSUMER COUNCIL
  • Address: The Consumer Council, Floor 3, Seatem House, 28-32 Alfred Street, Belfast, BT2 8EN


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