Contact Us
Feedback and Complaints
We welcome all feedback, good and bad, to help us improve our services.
Our Contact Centre is open Mon to Sat 0800-1800 and Sun 09:00-17:00 and will be happy to help if you have not found what you are looking for.
The fastest and easiest way to contact us is by completing the online form for feedback, lost property or a complaint.
Call Us
Telephone
Please be advised calls are recorded for business and monitoring purposes.
SignVideo
We are working with SignVideo to enable deaf people to call our contact centre via a remote BSL or ISL interpreter.
Other Ways to Get in Touch
In Writing
Translink Contact Centre, Falcon Road, Belfast, BT126PU
We aim to acknowledge receipt of your complaint within 3 working days and give you a full response as quickly as possible.
We will investigate all complaints thoroughly and fairly and when we get things wrong we will give you an explanation and an apology.
Report Damage to Bus Shelters
If you have seen damage to any of Translink's bus shelters, you can report it to us at the email address and telephone number below;
E: shelterdamages@clearchannel.ie
T: 0800 7835694 (24hr freephone)
Want to Connect via Social Media & Messaging?
We actively monitor our Social Media & Messaging platforms during the hours: Mon-Fri 07:00-20:00 Sat/Sun 08:00-1800. Whilst we are unable to respond to all individual mentions, we try to answer all relevant and appropriate questions.
Complaints cannot be responded to via social media or social messaging platforms. You can complete the Contact Us form or call us and we would be happy to talk to you and assist.
What to Expect via Social Media & Messaging?
Depending on which of our feeds you follow you can expect to receive posts covering some or all of the following:
Latest travel updates on our services
Current promotions, competitions and offers
Corporate messages
We feel everyone is entitled to their own opinion of our services, but when necessary we reserve the right to block and report comments which are inappropriate for our feed, followers and staff eg abusive, obscene, fraudulent, bullying, spam (persistent negative and/or abusive comments in which the aim is to provoke a response), etc.
All comments, good or bad are fed back into the business to help us improve our service to you.
If you're an employee of Translink please read the Translink employee Social Media policy.
Find opening times, staff hours, parking details, timetable and ticketing information, facilities and accessibility details for our bus and train stations and Park & Ride locations.
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We operate coach, bus and train services connecting cities, towns and villages throughout Northern Ireland and some cross border routes. We also offer dedicated Park and Ride routes and high frequency services to Belfast and Dublin airports.
We have options to suit everyone - ensure best value with a travelcard, or buy tickets online, onboard, at a station or a ticket vending machine. More about tickets and travelcards
Rail and coach travel to some of the biggest concerts and events throughout the year.