Feedback and Complaints
Other Ways to Get in Touch
Message us on 07583122646
Translink Contact Centre, Falcon Road, Belfast, BT126PU
We aim to acknowledge receipt of your complaint within 3 working days and give you a full response as quickly as possible.
We will investigate all complaints thoroughly and fairly and when we get things wrong we will give you an explanation and an apology.
Want to Connect via Social Media?
We actively monitor our Social Media & Messaging accounts during the hours: Mon-Fri 07:00-20:00 Sat/Sun 08:00-1800. Whilst we are unable to respond to all individual mentions, we try to answer all relevant and appropriate questions.
Complaints cannot be responded to via social media, you can complete the Contact form or call us on +44 (0)28 90 66 66 30 Mon to Sat 0800-1800 and Sun 09:00-17:00, we would be happy to talk to you and assist. The new hours will commence on 20th July 2020. Monday to Saturday 0800-1800 previously 0800-1700 Sunday 0900-1700 previously 0800-1700
What to Expect via Social Media?
Depending on which of our feeds you follow you can expect to receive tweets covering some or all of the following:
Latest travel updates on our services
Current promotions, competitions and offers
We feel everyone is entitled to their own opinion of our services, but when necessary we reserve the right to block and report comments which are inappropriate for our feed and followers eg abusive, obscene, fraudulent, etc.
All comments, good or bad are fed back into the business to help us improve our service to you.
If you're an employee of Translink please read the Translink employee Social Media policy.
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