We welcome all feedback
You can also contact us by
We aim to acknowledge receipt of your complaint within 3 working days and give you a full response as quickly as possible.
We will investigate all complaints thoroughly and fairly and when we get things wrong we will give you an explanation and an apology.
We actively monitor our Twitter accounts during the hours: Mon-Fri 07:00-20:00 Sat/Sun 08:00-1800. Whilst we are unable to respond to all individual tweets, we try to answer all relevant and appropriate questions directed at a particular feed.
Complaints cannot be responded to via social media, you can complete the Contact Form or call us on +44 (0)28 90 66 66 30 Mon-Sun 08:00-17:00 (new hours will commence on 20th July 2020, Mon to Sat 0800-1800 and Sun 09:00-17:00) we would be happy to talk to you and assist. The new hours will commence on 20th July 2020. Monday to Saturday 0800-1800 previously 0800-1700 Sunday 0900-1700 previously 0800-1700
Depending on which of our feeds you follow you can expect to receive tweets covering some or all of the following:
Latest travel updates on our services
Current promotions, competitions and offers
We feel everyone is entitled to their own opinion of our services, but when necessary we reserve the right to block and report comments which are inappropriate for our feed and followers eg abusive, obscene, fraudulent, etc.
All comments, good or bad are fed back into the business to help us improve our service to you.
If you're an employee of Translink please read the Translink employee Social Media policy.
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We operate coach, bus and train services connecting cities, towns and villages throughout Northern Ireland and some cross border routes. We also offer dedicated Park and Ride routes and high frequency services to Belfast and Dublin airports. Find Out More
We have options to suit everyone - ensure best value with a travelcard, or buy tickets online, onboard, at a station or a ticket vending machine. Find Out More
We're committed to making continual improvements to services to meet the needs of people with disabilities. Find Out More