Contact Us

We welcome all feedback, good and bad, to help us improve our services.

Customers with ‘Hotmail’ accounts are experiencing issues with order confirmation emails. Please check your ‘junk/spam’ email prior to contacting us.  

You can also contact us by

Email - feedback@translink.co.uk

Telephone - 028 90 66 66 30

Writing - Translink Contact Centre, Falcon Road, Belfast, BT126PU

We aim to acknowledge receipt of your complaint within 3 working days and give you a full response as quickly as possible.

We will investigate all complaints thoroughly and fairly and when we get things wrong we will give you an explanation and an apology.

If in the first instance you have made a complaint by Contacting Translink but are not fully satisfied with your response, you can choose to escalate your complaint in accordance with our procedure set out in the Translink Passenger Charter by contacting the Consumer Council.

 

We actively monitor our Twitter accounts during the hours: Mon-Fri 07:00-20:00 and Sat/Sun 08:00-18:00. Whilst we are unable to respond to all individual tweets, we try to answer all relevant and appropriate questions directed at a particular feed.

Complaints cannot be responded to via social media, you can complete the Contact Form or call us on +44 (0)28 90 66 66 30 (Mon-Fri 07:00-20:00 and Sat/Sun 08:00-18:00) - we would be happy to talk to you and assist.

What to Expect via Social Media?

Depending on which of our feeds you follow you can expect to receive tweets covering some or all of the following:

• Latest travel updates on our services

• Current promotions, competitions and offers

• Corporate messages

We feel everyone is entitled to their own opinion of our services, but when necessary we reserve the right to block and report comments which are inappropriate for our feed and followers eg abusive, obscene, fraudulent, etc. 

All comments, good or bad are fed back into the business to help us improve our service to you.

If you're an employee of Translink please read the Translink employee Social Media policy.

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