Contact Us
We welcome all feedback
We have been working in partnership with the Education Authority (EA) to generate a joined-up plan to enable children to return to school safely using public transport this autumn.
The fastest and easiest way to contact us is by completing the online form for feedback, lost property or a complaint.
You can also contact us by
Email - feedback@translink.co.uk
Telephone - 028 90 66 66 30
WhatsApp - Message us on 07583122646
Writing - Translink Contact Centre, Falcon Road, Belfast, BT126PU
We aim to acknowledge receipt of your complaint within 3 working days and give you a full response as quickly as possible.
We will investigate all complaints thoroughly and fairly and when we get things wrong we will give you an explanation and an apology.
If in the first instance you have made a complaint by Contacting Translink but are not fully satisfied with your response, you can choose to escalate your complaint in accordance with our procedure set out in the Translink Passenger Charter by contacting the Consumer Council.
We actively monitor our Social Media & Messaging accounts during the hours: Mon-Fri 07:00-20:00 Sat/Sun 08:00-1800. Whilst we are unable to respond to all individual mentions, we try to answer all relevant and appropriate questions.
Complaints cannot be responded to via social media, you can complete the Contact Form or call us on +44 (0)28 90 66 66 30 Mon to Sat 0800-1800 and Sun 09:00-17:00, we would be happy to talk to you and assist. The new hours will commence on 20th July 2020. Monday to Saturday 0800-1800 previously 0800-1700 Sunday 0900-1700 previously 0800-1700
What to Expect via Social Media?
Depending on which of our feeds you follow you can expect to receive tweets covering some or all of the following:
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Latest travel updates on our services
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Current promotions, competitions and offers
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Corporate messages
We feel everyone is entitled to their own opinion of our services, but when necessary we reserve the right to block and report comments which are inappropriate for our feed and followers eg abusive, obscene, fraudulent, etc.
All comments, good or bad are fed back into the business to help us improve our service to you.
If you're an employee of Translink please read the Translink employee Social Media policy.
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