We welcome all feedback
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We aim to acknowledge receipt of your complaint within 3 working days and give you a full response as quickly as possible.
We will investigate all complaints thoroughly and fairly and when we get things wrong we will give you an explanation and an apology.
If in the first instance you have made a complaint by contacting Translink but are not fully satisfied with your response, you can choose to escalate your complaint in accordance with our procedure set out in the Translink Passenger Charter.
Contact: The Consumer Council, Floor 3, Seatem House 28 - 32 Alfred Street Belfast, BT2 8EN
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We operate coach, bus and train services connecting cities, towns and villages throughout Northern Ireland and some cross border routes. We also offer dedicated Park and Ride routes and high frequency services to Belfast and Dublin airports. Find Out More
We have options to suit everyone - ensure best value with a travelcard, or buy tickets online, onboard, at a station or a ticket vending machine. Find Out More
We're committed to making continual improvements to services to meet the needs of people with disabilities. Find Out More