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Contact Us

Feedback and Complaints

We welcome all feedback, good and bad, to help us improve our services.

Our Contact Centre is open Mon to Sat 0800-1800 and Sun 09:00-17:00 and will be happy to help if you have not found what you are looking for.

Contact Us Online

The fastest and easiest way to contact us is by completing the online form for feedback, lost property or a complaint.


You can message us using WhatsApp on 07583122646

Call Us


Please be advised calls are recorded for business and monitoring purposes.

028 90 66 66 30

Sign Video logo


We are working with SignVideo to enable deaf people to call our contact centre via a remote BSL or ISL interpreter.

Connect to BSL Interpreter | Connect to ISL Interpreter

Other Ways to Get in Touch

In Writing

Translink Contact Centre, Falcon Road, Belfast, BT126PU

We aim to acknowledge receipt of your complaint within 3 working days and give you a full response as quickly as possible.

We will investigate all complaints thoroughly and fairly and when we get things wrong we will give you an explanation and an apology.

Passenger Charter

If in the first instance you have made a complaint by Contacting Translink but are not fully satisfied with your response, you can choose to escalate your complaint in accordance with our procedure set out in the Translink Passenger Charter by contacting the


Want to Connect via Social Media?

We actively monitor our Social Media & Messaging accounts during the hours: Mon-Fri 07:00-20:00 Sat/Sun 08:00-1800. Whilst we are unable to respond to all individual mentions, we try to answer all relevant and appropriate questions.

Complaints cannot be responded to via social media. You can complete the Contact form or call us and we would be happy to talk to you and assist.

What to Expect via Social Media?

Depending on which of our feeds you follow you can expect to receive tweets and other posts covering some or all of the following:

  • Latest travel updates on our services

  • Current promotions, competitions and offers

  • Corporate messages

We feel everyone is entitled to their own opinion of our services, but when necessary we reserve the right to block and report comments which are inappropriate for our feed and followers eg abusive, obscene, fraudulent, bullying, spam (persistent negative and/or abusive tweeting/posting in which the aim is to provoke a response), etc. 

All comments, good or bad are fed back into the business to help us improve our service to you.

If you're an employee of Translink please read the Translink employee Social Media policy.

Station Guide
Find opening times, staff hours, parking details, timetable and ticketing infomation, facilities and accessibility details for our bus and train stations and Park & Ride locations.

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