Accessibility Statement

Accessibility statement for www.translink.co.uk

This accessibility statement applies to www.translink.co.uk and www.secure.translink.co.uk 

This website is run by Translink. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard (including online forms, journey planning date and time selectors and ticket configuration areas)
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • navigate most of the website using speech recognition software
  • zoom in up to 200% without the text spilling off the screen or any loss to content or functionality
  • access the site with any device you choose

We have simplified the structure of the site to make it as easy as possible to find your way around, and simplified the content to make it easy to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Printable timetables are available as PDFs only. We accept that these are not useable by screen readers. We advise users to instead make use of the journey planner or next bus / next train features. These provide the same information in an easier to access format. Timetables can also be requested in a large print format or braille, specific to the user need. Please contact feedback@translink.co.uk for details. 
  • Most older PDF documents are not fully accessible to screen reader software
  • We are in the process of migrating all of our sales products to www.translink.co.uk, a limited number of online products are still sold on a legacy site (www.secure.translink.co.uk). This site may not be as accessible to screen readers or users navigating via keyboard. 
    • These products on the legacy site include;
      • Ulsterbus Multi Journey Travel Cards and Town Service Travel Cards
      • Enterprise Carnet
      • Metro Multi Journey (select by zone) Travel cards
      • Belfast Visitor Pass
      • Bike Fobs

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 3 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: feedback@translink.co.uk Subject: ‘Digital Services’.

Translink Digital Services are responsible for the accessibility of this website.

Enforcement procedure

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equalities Commission for Northern Ireland (ECNI).  

 

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our information and ticketing desks in stations have audio induction loops.

Find out how to contact us.

Technical information about this website’s accessibility

Translink is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-compliances

  • A limited number of online products are still sold on a legacy site (www.secure.translink.co.uk). This site may not be as accessible to screen readers or users navigating via keyboard. We are in the process of migrating this content.
Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations 

A limited number of online products are still sold on a legacy site (www.secure.translink.co.uk). We are in the process of rebuilding the products below on www.translink.co.uk. We aim to have these products migrated and fully accessible by 30th November 2020;

  • Enterprise Carnet
  • Metro Multi Journey (select by zone) Travel cards
  • Belfast Visitor Pass
  • Bike Fobs

Disproportionate burden

  • The data to facilitate Ulsterbus Multi Journey Travel Cards and Town Service Travel Cards does not exist in the required structure to allow these sales products to migrate to www.translink.co.uk. Rebuilding the data is underway in another project. Once the data is available, we will make these products sales fully accessible on www.translink.co.uk. 
  • Timetables are available as PDFs only. We accept that these are not useable by screen readers. We advise users to instead make use of the journey planner or next bus / next train features. These provide the same information in an easier to access format.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We are currently engaging with the Inclusive Mobility and Transport Advisory Committee (IMTAC) to define and determine future projects to further improve the accessibility of Translink digital services, for example use of Chatbots to surface content. 

In 2021 we will publish our accessibility roadmap.

Preparation of this accessibility statement

This statement was prepared on 22/09/2020. It was last reviewed on 22/09/2020.

This website was last tested in July 2020. This test was carried out by Translink.

All key user features and a significant sample of representative pages was taken across the Translink website. This was then reviewed against each of the WCAG 2.1 ‘A’ and ‘AA’ standards to evaluate conformity and specify any improvements needed to meet these standards.

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Translink is a trading name used by any one or more of the companies under the ultimate ownership of the Northern Ireland Transport Holding Company (NITHC). Find Out More