Accessibility Statement

This accessibility statement applies to www.translink.co.uk and www.secure.translink.co.uk

This website is run by Translink. We want as many people as possible to be able to use this website. For example, that means you should be able to:

navigate most of the website using just a keyboard (including online forms, journey planning date and time selectors and ticket configuration areas)
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
navigate most of the website using speech recognition software
zoom in up to 200% without the text spilling off the screen or any loss to content or functionality
access the site with any device you choose

We have simplified the structure of the site to make it as easy as possible to find your way around, and simplified the content to make it easy to understand.

For advice on making your device easier to use if you have a disability please visit AbilityNet.org.uk.

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our information and ticketing desks in stations have audio induction loops.

For more contact us.

Technical information about this website’s accessibility

Translink is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website has been independently assessed by the Shaw Trust and found to be compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

The data to facilitate Ulsterbus Multi Journey Travel Cards and Town Service Travel Cards does not exist in the required structure to allow these sales products to migrate to www.translink.co.uk. Rebuilding the data is underway in another project. Once the data is available, we will make these products sales fully accessible on www.translink.co.uk.
Timetables are available as PDFs only. We accept that these are not useable by screen readers. We advise users to instead make use of the journey planner or next bus / next train features. These provide the same information in an easier to access format.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents
- The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

From September 2020 any new documents uploaded are available as PDFs and/or Word.

What we’re doing to improve accessibility

We are currently engaging with the Inclusive Mobility and Transport Advisory Committee (IMTAC) to define and determine future projects to further improve the accessibility of Translink digital services, for example use of Chatbots to surface content.

SignVideo

We are working with SignVideo to enable our deaf and hard of hearing customers to call our contact centre via a remote BSL or ISL interpreter.

This service is fast, secure and free. Simply click on the links below to connect with a BSL or ISL interpreter.

Connect to BSL Interpreter | Connect to ISL Interpreter

Preparation of this accessibility statement

This statement was prepared on 22/09/2020. It was last reviewed on 21/10/2022.

This website was last tested in July 2020. This test was carried out by Translink.

All key user features and a significant sample of representative pages was taken across the Translink website. This was then reviewed against each of the WCAG 2.1 ‘A’ and ‘AA’ standards to evaluate conformity and specify any improvements needed to meet these standards.