Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our information and ticketing desks in stations have audio induction loops.
For more contact us.
Technical information about this website’s accessibility
Translink is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
- A limited number of online products are still sold on a legacy site (www.secure.translink.co.uk). This site may not be as accessible to screen readers or users navigating via keyboard. We are in the process of migrating this content.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
A limited number of online products are still sold on a legacy site (www.secure.translink.co.uk). We are in the process of rebuilding the products below on www.translink.co.uk. We aim to have these products migrated and fully accessible by 30th November 2020;
- Enterprise Carnet
- Metro Multi Journey (select by zone) Travel cards
- Belfast Visitor Pass
- Bike Fobs
- The data to facilitate Ulsterbus Multi Journey Travel Cards and Town Service Travel Cards does not exist in the required structure to allow these sales products to migrate to www.translink.co.uk. Rebuilding the data is underway in another project. Once the data is available, we will make these products sales fully accessible on www.translink.co.uk.
- Timetables are available as PDFs only. We accept that these are not useable by screen readers. We advise users to instead make use of the journey planner or next bus / next train features. These provide the same information in an easier to access format.
Content that’s not within the scope of the accessibility regulations
- PDFs and other documents
- The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
From September 2020 any new documents uploaded are available as PDFs and/or Word.
What we’re doing to improve accessibility
We are currently engaging with the Inclusive Mobility and Transport Advisory Committee (IMTAC) to define and determine future projects to further improve the accessibility of Translink digital services, for example use of Chatbots to surface content.
In 2021 we will publish our accessibility roadmap.
Preparation of this accessibility statement
This statement was prepared on 22/09/2020. It was last reviewed on 22/09/2020.
This website was last tested in July 2020. This test was carried out by Translink.
All key user features and a significant sample of representative pages was taken across the Translink website. This was then reviewed against each of the WCAG 2.1 ‘A’ and ‘AA’ standards to evaluate conformity and specify any improvements needed to meet these standards.