Security

Welcome to our Security Centre

We have set out some useful information here about the safeguards you can expect from Translink and some tips about keeping yourself safe online.

We want to ensure that we provide you a secure service through our website, using our apps, when contacting us, and when purchasing tickets or trips.

We have a range of policies and protections in place that help us provide a safe environment for you to share your information and details. 

  • data protection policy
  • online security standards
  • payment card industry standards 
  • privacy policy

More on how we protect you

Fraudulent activity and scams can be quite sophisticated, so it is important to be aware of the tell-tale signs to spot a scam. If in doubt always check with the organisation through a different channel to verify its legitimacy. 

Impostors

Be aware that some websites and emails can be made to look like they’re coming from an organisation when they are not! They tend to ask you to provide personal or sensitive information.

Translink will never ask you to provide payment details or sensitive information over the phone or send you unsolicited emails requesting this information. 

More on How You Can Keep Safe

Contact Us
Please get in touch if you have any concerns or questions about security

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Cookies Policy

Some cookies on this site are essential, and the site won't work as expected without them.

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Privacy Policy

The Translink Group is committed to protecting and respecting your privacy.

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Data Protection

Translink processes personal information in order to deliver a public transport service and improve services to our customers.  We are registered Data Controllers with the Information Commissioners Office.

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Freedom of Information

In order to comply with the Freedom of Information Act 2000, public sector organisations such as ours have obligations to routinely publish information and respond to requests for certain information whenever it is possible to do so.

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Legal Information

Translink is a trading name used by any one or more of the companies under the ultimate ownership of the Northern Ireland Transport Holding Company (NITHC).

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