Save your journeys, with our helpful Favourites tool

Hide This
Favourite Journeys

Freedom Of Information

Accessing information

In order to comply with the Freedom of Information Act 2000, public sector organisations such as ours have obligations to routinely publish information and respond to requests for certain information whenever it is possible to do so.

We review the information we routinely put into the public domain to ensure we are compliant with the legislation.

Most of this information can be accessed through our website by using the search facility. Such information is continually updated. If you cannot find information through the search engine it may be that although the information is routinely available, it cannot be loaded onto our website. In such circumstances please contact the Information Manager at Translink, 22 Great Victoria Street, Belfast, BT2 7LX or email[email protected].

We are committed to regularly publishing as much information as possible; however if you want information which is not on our website or otherwise available you may ask us for it in accordance with the further provisions of the Freedom of Information Act 2000 and of the Environmental Information Regulations 2005. Requests for such information should be sent to the FOI Coordinator at Translink, 22 Great Victoria Street, Belfast, BT2 7LX or email [email protected].

By law we have to deal with such requests within 20 working days.  If you make a request and are not satisfied with the way in which we deal with it you may ask us to review any decision we make. If you wish us to undertake an internal review you should write to Translink's General Counsel and Company Secretary, who has overall responsibility for Freedom of Information and Data Protection issues within the Northern Ireland Transport Holding Company/Translink Group.  Correspondence should be addressed to the above-mentioned at: Translink, 22 Great Victoria Street, Belfast, BT2 7LX.

If we are then unable to resolve any complaint that you may have, you may refer the matter to the Information Commissioner who will make an independent judgement.  The address of the Information Commissioner is: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.  The address of the Information Commissioner’s Office for Northern Ireland is: 3rd floor, 14 Cromac Place, Gasworks, Belfast, BT7 2JB.


NITHC/Translink will not normally charge for access to or downloading of the published information referred to above.  If for certain information requests, Translink’s costs in sourcing, providing or formatting the information will be considerable, we commit to letting you know in advance of such projected costs.