Monitoring Results

Metro Results

Observation Ratings (%)

Reliability

99

Punctuality of departures

100

Punctuality of arrivals

96

Standing within acceptable limits

100

Staff wearing full uniform

99

 

Individual Customer Performance Ratings (%)

Overall Satisfaction 90

Punctuality

65

Cleanliness

67

Comfort

78

Availability of seating & standing time

79

Information Provided

80

Helpfulness of staff

78

Value for money

73

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