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Using Our Services and Products

ACCESSIBILITY HUB

We are committed to making continual improvements to services to meet the needs of people with disabilities.

It is also important to provide information about such improvements. If you feel our services and this website can be further improved Translink welcome any comments you may wish to make.

Accessibility of Bus and Rail

Bus Accessibility

All Metro, Glider, Foyle Metro and Ulsterbus Town services are low-floor, accessible buses.

Find Out More About Bus Accessibility

Rail Accessibility

All our trains have been designed to provide easy access.

Find Out More About Rail Accessibility

Accessibility Guide

Our Accessibility Guide sets out our current service levels for disabled people, older people and others who may find using public transport difficult.
Find Out More
Station Guide
Follow the link below to search for any bus or rail station on the Translink network. Our Station Guide provides details about the facilities at each station, including accessibility features.
Search for a Station

Changing Places

Our Chaning Places Toilets are there for you, whether you’re making those everyday journeys or enjoyable days out with family and friends. Spacious facilities, featuring specialist equipment, they meet a range of complex accessibility needs. You’ll find them in the North-West Multi-Modal Transport Hub, Lanyon Place Train Station in Belfast and Portrush Train Station. York Street and Belfast Grand Central Station will also have Changing Places Toilets available for our customers. Check out our video to find out more.

Other Information

Scooter Users

Translink is not required by law to carry mobility scooters but we recognise many smaller ones can be accommodated for. Larger scooters, however, cannot access buses and trains. Scooter users must first obtain an approval sticker before travelling.

Ask for accessibility advice

Wheelchair and Scooter Rental

Shopmobility Belfast can provide passengers arriving at Belfast Grand Central Station with a free loan of a mobility scooter or manual wheelchair. This service must be booked in advance by contacting Shopmobility Belfast. 

Please visit the Shopmobility website for more information, or go straight to the Member Options page to join. Alternatively call 028 9080 8090 for help and advice.

Accessible Passenger Information

If you require any of our information, including timetables, in other formats (such as large print, Braille or in audio) please contact us

Contact Us

Guide or Assistance Dog
Guide and other assistance dogs are welcome on all our services.
Concession Passes

We offer a range of concession and senior citizen passes available for travel around Northern Ireland and Republic of Ireland. 

More on Concession Passes

Station Guide

Find opening times, staff hours, parking details, timetable and ticketing information, facilities and accessibility details for our bus and train stations and Park & Ride locations.

Search for a Station

We are proud to support the JAM Card for those with learning disabilities and difficulties More on the JAM Card

Request Accessibility Advice
If you need more information about accessibility on any Translink service, you can request advice at the link below and we will try to assist you. Please get in touch 24 hours before you plan to travel.
Accessibility Advice
Sign Video logo

SignVideo

We are working with SignVideo to enable deaf people to call our contact centre via a remote BSL or ISL interpreter.

Connect to BSL Interpreter | Connect to ISL Interpreter

Easibus
Translink operates ten Easibus services along select routes in Belfast to connect mobility-impaired passengers with services in their area, such as GP surgeries, shops and churches.
Learn more about Easibus

Feedback and Complaints

We welcome all feedback, good and bad, to help us improve our services. You can contact us online, on WhatsApp or on the phone. Contact Us

Useful Links

You can also use the following links to plan a journey, find a timetable, or find more information about accessibility onboard Translink bus and rail services. If you have been unable to find the information you need or have any feedback, you can also contact us;