Page Logo

Accessibility

We are committed to making continual improvements to services to meet the needs of people with disabilities.

It is also important to provide information about such improvements.  If you feel our services and this website can be further improved Translink welcome any comments you may wish to make.

Coach Accessibility

From Monday 26th July, wheelchair-users using Translink Goldliner services will no longer need to book 24 hours in advance of their travel. 

Drivers will operate the side lifts installed on all the new single deck Goldliners while our double deck Goldliners have low floor front door access. This will mean wheelchair-users can travel more spontaneously on Goldliner coach services. We have also bought six newly designed low floor single deck coaches which are set to be piloted in the autumn.

There are some bus stops that need upgraded to be more accessible and Translink is working with the Department for Infrastructure, Road Service to progress this where the footpath allows.

Information about accessible Goldliner bus stops can be checked in advance using our Accessible Goldliner Bus Stop Check or see Contact Us for other ways to get in touch.

Wheelchair-users that want more advice or help to plan their journey can ask for accessibility advice online or see Contact Us for other ways to get in touch.

The review of this policy is part of our ongoing commitment to making services fully accessible and inclusive.  We will continue to liaise closely with IMTAC and the Department for Infrastructure to understand the needs of older people and disabled people with the aim to offer a consistent and enhanced customer experience for all.

Bus Accessibility

All buses are accessible to users with low floor access and with dedicated wheelchair spaces and priority seats. More about bus accessibility

Rail Accessibility

All our trains have been designed to provide easy access with ramp access, dedicated wheelchair spaces, priority seats, toilets and on board audio and visual announcements. More about rail accessibility
Accessibility Advice
Looking for some accessibility information for your journey?

Wheelchair & Scooter Users

Many of our services are accessible to wheelchair users. However restrictions do still apply. This is because of limited space provided in the design of new buses and trains and because not all our buses are accessible. More about using Wheelchairs

Travelling with Guide or Assistance Dog

Guide and other assistance dogs are welcome on all our services.

Concession Passes

We offer a range of concession and senior citizen passes available for travel around Northern Ireland and Republic of Ireland. More about concession passes

Passenger Information

If you require any of our information, including timetables, in other formats (such as large print, Braille or in audio) please contact us.
JAM Card
Translink are proud to be supporting the NOW Group’s innovative JAM Card and give Just a Minute to people with learning difficulties and autism.

Our Access Policy

Translink is the main provider of public transport in Northern Ireland. We are dedicated to providing co-ordinated bus and rail services throughout Northern Ireland that are easy to use, reliable and comfortable. We are also committed to making sure that our services are safe and affordable for everyone. Our Access Policy

Our Accessibility Guide
We are committed to making sure that are services are safe and accessible to everyone.
Station Guide
Find opening times, staff hours, parking details, timetable and ticketing infomation, facilities and accessibility details for our bus and train stations and Park & Ride locations.

Feedback

We welcome all feedback, good and bad, to help us improve our services. Contact Us

You might also like

Still having a look about? You might also be interested in this...

Icon of bus and train
Using Translink

We operate coach, bus and train services connecting cities, towns and villages throughout Northern Ireland and some cross border routes. We also offer dedicated Park and Ride routes and high frequency services to Belfast and Dublin airports.

More on Using Translink Services

Tickets and Travel Cards

We have options to suit everyone - ensure best value with a travelcard, or buy tickets online, onboard, at a station or a ticket vending machine. More about tickets and travelcards

Icon of offer tag
Special Offers
We have some great offers and promotions on tickets and services. More about special offers
Our Apps

Plan your journey, get live updates on the move or buy mobile tickets. More about our apps