Accessible Train Travel

Over the past decade we have introduced trains that meet modern accessibility standards. We have also made improvements to the accessibility of our stations.

Most of our trains meet current accessibility standards. Features of a three car set include:

• Dedicated space on-board for two wheelchair users;
• Priority seating for other disabled passengers;
• A ramp stored on board to assist with access;
• On board audio and visual announcements;
• An accessible toilet;
• Colour contrasting inside and out;
• Good handrail provision within carriages; and
• Button activated automatic doors.

Our cross border services between Belfast and Dublin do not have all these features but do have two dedicated spaces for wheelchair users, an accessible toilet and audio and visual announcements.

Many of our services are accessible to wheelchair users. However restrictions do still apply. This is because of limited space provided in the design of new buses and trains and because not all our buses are accessible.

Rail Services

• All of our trains are accessible to wheelchair users If your wheelchair is up to 750mm wide, 1250mm long and 1350mm high you should be able to use our accessible trains easily
• We can also carry most type 1 and 2 mobility scooters on our trains but cannot accommodate type 3 scooters. Passengers who wish to travel with a mobility scooter must first obtain an approval sticker. Contact 028 9066 6630 to arrange to have your scooter inspected at a suitable station before your travel date.
• Mobility scooters must be parked in a designated space in the carriage and passengers are encouraged to dismount (where feasible), and sit in a seat during the journey. Scooters must not be parked in the vestibule at any time
• If you are planning to travel from an unstaffed halt it is best to call our Contact Centre 24 hours before you travel to check if the halt is accessible.
• Wheelchair and scooter users wishing to travel on the Belfast to Dublin Enterprise service should reserve a place through our Contact Centre 24 hours before travel

All our trains have on board conductors who have been trained to provide appropriate assistance including:

• Deploying the ramp and providing assistance to help you to get on and off the train
• Asking passengers to move from priority seats (including the wheelchair users space) if they do not need to use them

At our mainline stations staff are available to assist you around the station and to and from platforms.