We want everyone to travel safely and comfortably on our bus services. Our drivers are trained to help passengers who need assistance.

All Belfast Metro, Foyle Metro, Glider and Ulsterbus Town services use accessible low-floor buses with:

• A ramp and bus-lowering feature to help you get on and off
• A wheelchair space
• Priority seats for disabled passengers
• Handrails and easy-to-reach stop buttons throughout the bus
• Clear colour contrast to help passengers move around the bus

Additional accessibility features

All Belfast Metro, Foyle Metro and Glider services have audio and visual announcements to let you know the next stop.

Foyle Metro buses also have a hearing loop system.

Some Belfast Metro buses have one wheelchair space and an additional multi-use space that can be used by a second wheelchair user.

Coach accessibility

Our Goldliner services use both low-floor and high-floor coaches.

Drivers are trained to use the lifts on high-floor coaches to help passengers board. Double-deck Goldliner coaches have low-floor access through the front door.

High-floor coaches have steps and a narrow aisle.

If you use a wheelchair or mobility aid and need help planning your journey, you can ask for travel advice online or contact us for support.

Cross border services

Wheelchair spaces can be reserved online when you buy your ticket.  

Our staff

Our drivers are trained to help passengers use our buses and coaches safely. They can:

• Help passengers who may find it difficult to identify their bus, including guide dog users.
• Lower the bus and use the ramp or lift to help you get on board.
• Move any obstacles that may be blocking your way, including items in the wheelchair space.
• Ask passengers to move from priority seats or the wheelchair space when needed.
• Secure your wheelchair using restraints, where required.
• Keep the bus still until you are seated safely.
• Let you know when your stop is coming up if you ask.

Bus stops

We know some bus stops could be easier to use. We are working with the Department for Infrastructure to improve them where possible.

You can check whether a Goldliner bus stop is accessible using our accessible Goldliner bus stop check. You can also contact us for more information.

We regularly review our policies to help make our services accessible and inclusive for everyone.