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Careers with Translink

Railway Customer Services

This is an exciting time to join a dynamic and growing company with significant opportunity to fast track your career within one of Northern Irelands largest organisations.

Translink provides award-winning Coach, Bus and Rail Services and is recognised as an Industry leader who has continued to deliver strong performance.

Our people make the difference and the success of Translink relies on their skills, knowledge and behaviours. All this contributes towards providing the best possible service for our customers. 

Railway Services Locations

Northern Area: Bangor, Carrickfergus, Coleraine, Portrush, Ballymena, Yorkgate, Derry/Londonderry 

Southern Area: Belfast Grand Central Station, Lanyon Place, Lisburn, Lurgan, Moira, Portadown, Newry 

Vacancies

Rail services Customer Co-Ordinator

Career/Networking Events

UK Careers Fair Belfast - Assembly Buildings, Belfast

Friday 11th April 10am - 2pm  

ITT Future You -Industry Showcase and Careers Expo Belfast,  ICC Belfast 

2nd April 2025   

SistersIN Celebration event Monday, ICC Belfast

7th April 2025

Rail Services Overview

The Rail Services Division has full responsibility for operating rail services within Northern Ireland and Cross-Border train services to/from Dublin. The Division comprises four individual departments:  

  • Operations 
  • Customer Services 
  • Standards and Compliance 
  • Training Operations 

With over 211 track miles and 54 stations/halts, NI Railways now carry over 15m passengers on an annual basis. The Customer centric approach to service delivery has been recognised industry wide, and has been fundamental in the continuing growth of the business. Our fleet comprises of 23 Class 3000 trains (3 x car sets), 20 Class 4000 trains (3 x car sets), and 4 x Enterprise trains (7 x coaches) which operate on the Cross-Border route. Operating a modern fleet, with modern facilities and modern technologies we continue to lead the way in Public Transport, offering high levels of reliability and punctuality. 

Why Work With Us?

Our employees are our number one asset which is why Translink always aims to recruit, retain and motivate the best. 

More on Why Work With Us?

Career Development
Translink understands the importance and value of investing in their employees development and are ready to help you successfully grow with the company.
Employee Wellbeing
We encourage our employees to look after their own wellbeing so we run a range of Employee Wellbeing initiatives which you can participate in such as the Hiking Club, charity fundraisers, topical webinars and e-learning modules, and our Wellbeing Ambassadors can provide you with support on issues such as menopause.
Staff Benefits
As an employee you’ll benefit from top of the range training along with a competitive salary, competitive annual leave and a friendly working environment.
Pension Scheme
Our pension scheme is the Northern Ireland Local Government Officers' Superannuation Committee (NILGOSC).
Employee Support
You will have access to a trained in-house counsellor and an Employee Assistance Programme which includes a 24/7 free confidential telephone service and access to an online Hub for a range of self-help information
Investing in the Future
Translink is committed to taking responsibility for our own activities on customers, suppliers, employees, stakeholders and communities. 
Equality, Diversity and Inclusion
Translink is an Equal Opportunities Employer, committed to creating a workplace that has an inclusive culture to ensure we attract, retain and develop a diverse range of talented individuals. More on Equality, Diversity and Inclusion
Our Values

The Translink SPIRIT values are guiding principles that are part of our culture to enable us to lead, inspire and succeed in delivering our services.

Improvement and Projects

Belfast Grand Central Station

York Street Station

Translink future ticketing system