Monitoring Results

Ulsterbus Results

Observation Ratings (buses) (%)

Reliability

100

Punctuality of departures

100

Punctuality of arrivals

95

Standing within acceptable limits

100

Staff wearing full uniform

97

Observation Ratings (Stations) (%)

Queuing at peak periods

94

Queuing at off-peak periods

97

Staff wearing full uniform

100

Individual Customer Performance Ratings (buses) (%)

Overall Statisfaction

86

Punctuality 77

Cleanliness

78

Comfort

83

Availability of seating & standing time

87

Information provided

84

Helpfulness of staff

86

Value for money

77

 

Individual Customer Performance Ratings (Stations) (%)

Overall Satisfaction

82

Cleanliness

79

Comfort

76

Time taken to answer queries

81

Directions for passengers

83

Information on delays

74

Helpfulness of staff

86

Catering / Vending

72

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We consider the interests of society by taking responsibility for the impact of our own activities on customers, suppliers, employees, stakeholders and communities as well as the environment. Find Out More

Corporate Governance

We want to ensure that our organisation complies with the relevant legislative/public sector/safety requirements for doing business. Find Out More

Board and Management

We want to provide integrated services which connect people, enhance the economy and improve the environment, enabling a thriving Northern Ireland. NITHC Board / Translink Management