Ulsterbus Monitoring Results
Observation Ratings (buses) (%)
| Area | Rating (%) |
|---|---|
| Reliability |
100 |
| Punctuality of departures |
100 |
| Punctuality of arrivals |
95 |
| Standing within acceptable limits |
100 |
| Staff wearing full uniform |
97 |
Observation Ratings (Stations) (%)
| Area | Rating (%) |
|---|---|
| Queuing at peak periods |
94 |
| Queuing at off-peak periods |
97 |
| Staff wearing full uniform |
100 |
Individual Customer Performance Ratings (buses) (%)
| Area | Rating (%) |
|---|---|
|
Overall Satisfaction |
86 |
| Punctuality | 77 |
|
Cleanliness |
78 |
|
Comfort |
83 |
|
Availability of seating & standing time |
87 |
|
Information provided |
84 |
|
Helpfulness of staff |
86 |
|
Value for money |
77 |
Individual Customer Performance Ratings (Stations) (%)
| Area | Rating (%) |
|---|---|
|
Overall Satisfaction |
82 |
|
Cleanliness |
79 |
|
Comfort |
76 |
|
Time taken to answer queries |
81 |
|
Directions for passengers |
83 |
|
Information on delays |
74 |
|
Helpfulness of staff |
86 |
|
Catering / Vending |
72 |
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To lead the transformation of transport in Northern Ireland: we will create the advanced public transport services and integrated networks which connect people and communities, enhance the economy and improve health and the environment.
We consider the interests of society by taking responsibility for the impact of our own activities on customers, suppliers, employees, stakeholders and communities as well as the environment.
We want to ensure that our organisation complies with the relevant legislative/public sector/safety requirements for doing business.
We want to provide integrated services which connect people, enhance the economy and improve the environment, enabling a thriving Northern Ireland. More on NITHC Board / More on Translink Management