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Corporate Governance

We comply with the relevant legislative, public sector and safety requirements for doing business

Data Protection

Translink processes personal information in order to deliver a public transport service and improve services to our customers.  We are registered Data Controllers with the Information Commissioners Office.  Our Data Protection Policy sets out the principles and how we will adhere to meeting our obligations under Data Protection legislation (Data Protection Act 2018 and General Data Protection Regulation).

How to Apply for Information

If you want to ask us for information which we may hold about you personally, you can make a written Subject Access Request to:

  • Information Management Team, Translink, 22 Great Victoria Street, Belfast, BT2 7LX
  • or by email to dpo@translink.co.uk

Under the Data Protection legislation, we have 1-calendar month to process your request. Our Subject Access Request Form outlines the information we require to fully consider and process requests for personal information.  Preferably, you should complete and return this form as part of your request; although there is no obligation for you to do so.

If you make a request and are not satisfied with the way in which we deal with it, you may ask us for a review. If you wish us to undertake an internal review you should write to Translink's General Counsel and Company Secretary, who has overall responsibility for Freedom of Information and Data Protection issues within the Northern Ireland Transport Holding Company/Translink Group. Correspondence should be addressed to the above-mentioned at: Translink, 22 Great Victoria Street, Belfast, BT2 7LX.

If we are then unable to resolve any complaint that you may have, you may refer the matter to the Information Commissioner who will make an independent judgement. The address of the Information Commissioner is: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. The address of the Information Commissioner’s Office for Northern Ireland is: 3rd floor, 14 Cromac Place, Gasworks, Belfast, BT7 2JB.

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Cookies Policy

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Privacy Policy

The Translink Group is committed to protecting and respecting your privacy. Find Out More

Security

We have set out some useful information here about the safeguards you can expect from Translink and some tips about keeping yourself safe online. Find Out More

Freedom of Information

In order to comply with the Freedom of Information Act 2000, public sector organisations such as ours have obligations to routinely publish information and respond to requests for certain information whenever it is possible to do so. Find Out More

Legal Information

Translink is a trading name used by any one or more of the companies under the ultimate ownership of the Northern Ireland Transport Holding Company (NITHC). Find Out More