Data Protection

Translink processes personal information in order to deliver a public transport service and improve services to our customers.  We are registered Data Controllers with the Information Commissioners Office.  Our Data Protection Policy sets out the principles and how we will adhere to meeting our obligations under Data Protection legislation (Data Protection Act 2018 and General Data Protection Regulation).

If you want to ask us for information which we may hold about you personally, you can make a written Subject Access Request to:

• Information Management Team, Translink, 22 Great Victoria Street, Belfast, BT2 7LX
• or by email to dpo@translink.co.uk. 

Under the Data Protection legislation, we have 1-calendar month to process your request. Our Subject Access Request Form - Word (178kb) outlines the information we require to fully consider and process requests for personal information. Preferably, you should complete and return this form as part of your request; although there is no obligation for you to do so.

If you make a request and are not satisfied with the way in which we deal with it, you may ask us for a review. If you wish us to undertake an internal review you should write to Translink's General Counsel and Company Secretary, who has overall responsibility for Freedom of Information and Data Protection issues within the Northern Ireland Transport Holding Company/Translink Group. Correspondence should be addressed to the above-mentioned at: Translink, 22 Great Victoria Street, Belfast, BT2 7LX.

If we are then unable to resolve any complaint that you may have, you may refer the matter to the Information Commissioner who will make an independent judgement. The address of the Information Commissioner is: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. The address of the Information Commissioner’s Office for Northern Ireland is: 3rd floor, 14 Cromac Place, Gasworks, Belfast, BT7 2JB.

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