Below you will find terms and conditions for Enterprise tickets.
Standard Tickets
Tickets can only be redeemed on day of outward travel.
Customer MUST be in possession of ticket(s) before boarding Enterprise service. Customers must provide confirmation booking email to Statoin Ticket Desk for scanning of QR code(s) and issuing of ticket(s) to travel, or if starting your journey on local NIR service you can redeem with NIR Conductor on board.
Customers MUST allow sufficient time to redeem ticket(s) and transfer to Enterprise service before train departure.
Confirmation email can be printed on A4 paper or displayed on a mobile device (remember to keep your device charged). The full email must be shown as pictures/screenshots will not be accepted.
Customers commencing their journey on local NIR services should recheck Journey Planner prior to travel to ensure no change or disruption to service. Times are subject to change during engineering works and public holidays.
Enterprise fares can be purchased online up to 28 days in advance.
Purchase of a standard fare, either online or at station does not guarantee a seat on the train.
60+ Smartpass Tickets are promotional fares and are non-refundable.
Refunds:
Refunds of unused tickets may be allowed at the discretion of the Company. An administrative charge of 20% of the VALUE OF THE REFUND will be levied on all refunds. A minimum charge of £1.50 and a maximum of £5.00 will be applied.
Refunds will not be allowed in respect of lost tickets, and any fares paid due to a passenger’s failure to produce a valid ticket when requested.
Refund requests MUST be made prior to date and time of outward travel booked, refunds are not applicable to orders where the outward travel date has passed.
Customers may only consume alcohol on Enterprise trains that has been purchased on board.
Family ticket journeys are only valid when at least one adult and one child are travelling together (a maximum of 2 adults and up to 4 children can travel on a family ticket).
Customers who have selected a Concession Ticket must present a valid smartpass (NI Senior Citizens 65+, War Disabled, Blind Pass & ROI Senior Smartpass holders) when travelling. Full fare will be charged if not in possession of a valid smartpass card.
Customers who have selected a 60+ Smartpass Ticket must present a valid smartpass (NI 60+ Smartpass) when travelling. Full fare will be charged if not in possession of a valid smartpass card.
Customers who have selected a Student Ticket must present one of the following IDs when travelling; Translink yLink Travelcard; Translink 24+Student Railcard, TFI Student Leap Card and TFI Young Adult (19-23) Leap Card. Full fare will be charged if not in possession of one of these.
Children under 5 travel free.
Children under 12 years of age must be accompanied by a responsible person aged 16 years or over on cross border rail services.
Enterprise Plus Tickets
Tickets can only be redeemed on day of outward travel.
Customer MUST be in possession of ticket(s) before boarding Enterprise service. Customers must provide confirmation booking email to Station Ticket Desk for scanning of QR code(s) and issuing of ticket(s) to travel, or if starting your journey on local NIR service you can redeem with NIR Conductor on board.
Customers MUST allow sufficient time for scanning of QR code(s), ticket(s) issue and transfer to Enterprise service before train departure.
Return tickets issued must be retained for return journey.
Confirmation email can be printed on A4 paper or displayed on a mobile device (remember to keep your device charged). The full email must be shown as pictures/screenshots will not be accepted.
Customers commencing their journey on local NIR services should recheck Journey Planner prior to travel to ensure no change or disruption to service. Times are subject to change during engineering works and public holidays.
Enterprise fares can be purchased online up to 28 days in advance.
Enterprise Plus customers are reserved a seat at no additional cost and will receive a separate booking email prior to travel from contact.centre@translink.co.uk, with details of Booking Number, Coach & Seat Number; customers should possess these details when travelling. Customer's name will appear on display above seat. Customer(s) must be seated 5 minutes prior to train departure. Refunds are not applicable to orders older than one month after booked travel date.
60+ Smartpass Tickets are promotional fares and are non-refundable.
Refunds:
Refunds of unused tickets may be allowed at the discretion of the Company. An administrative charge of 20% of the VALUE OF THE REFUND will be levied on all refunds. A minimum charge of £1.50 and a maximum of £5.00 will be applied.
Refunds will not be allowed in respect of lost tickets, and any fares paid due to a passenger’s failure to produce a valid ticket when requested.
Refund requests MUST be made prior to date and time of outward travel booked, refunds are not applicable to orders where the outward travel date has passed.
Customers who have selected a Concession Ticket must present a valid smartpass (NI Senior Citizens 65+, War Disabled, Blind Pass & ROI Senior Smartpass holders) when travelling. Full fare will be charged if not in possession of a valid smartpass card.
Customers who have selected a 60+ Smartpass Ticket must present a valid smartpass (NI 60+ Smartpass) when travelling. Full fare will be charged if not in possession of a valid smartpass card.
Children under 5 travel free.
Children under 12 years of age must be accompanied by a responsible person aged 16 years or over on cross border rail services.
Family Day Return journeys are only possible in Enterprise Standard class with 1 adult traveller up to 4 child travellers, or 2 adult travellers and up to 4 child travellers.
Customers may only consume alcohol on Enterprise trains that has been purchased on board.
Enterprise Carnet Tickets
Purchases must be made at least 3 days (72 hours) prior to travel.
Please take your seat your 20 minutes prior to departure.
Carnet tickets are NON-REFUNDABLE. Carnet Tickets will not be refunded or updated if not used within the expiry date.
Tickets are valid for 6 months (excluding the month of purchase).
Carnet Tickets do not guarantee seats which are allocated on a 'first come' basis.
Seat reservations for Enterprise Plus travel can be made by contacting us.
Each Carnet Ticket MUST be validated by passenger before presenting it for travel.
To do this you MUST complete the following in biro pen;
Singles
The appropriate journey
The date of travel
Reservation number and seat number (If your reservation has been made in Enterprise Plus)
Departure time
Day Returns
The appropriate journey
The date of travel
Departure times for both outward and return journeys
Reservation number (if applicable)
The Carnet Ticket is not valid unless the logo (on film) is across the ticket or if the date of travel exceeds the expiry date.
Passengers presenting a Carnet Ticket for travel which has not been completed in this way will be liable to payment of a £5 excess fare and /or the appropriate fare for the journey to be made.
Your Carnet Tickets will be posted Special Delivery within 10 working days.
Tickets will only be posted within UK postal area.
Customers may only consume alcohol on Enterprise trains that has been purchased on board.
Tickets are non-transferable.
Subject to condition 2, tickets purchased from Translink are non-transferable and shall not be re-sold or otherwise transferred.
The restriction set out in condition 1 shall not apply to: (a) any ticket purchased on behalf of another or a group so long as that ticket is not re-sold for commercial gain (including, but not limited to, at a price higher than its face value); or (b) any ticket re-sold by or on behalf of any authorised reseller or authorised agent of Translink.
Translink reserves the right to cancel any ticket transferred or re-sold (or listed for re-sale) in breach of this condition.