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Conditions of Carriage

Translink is a trading name used by any one or more of the seven subsidiary companies under the ultimate ownership of the Northern Ireland Transport Holding Company (NITHC). We are Northern Ireland’s main public transport provider. The Translink Group comprises three main operating companies Ulsterbus, Citybus (trading as Metro and Glider) and Northern Ireland Railways. These operating companies have their registered offices at 22 Great Victoria Street, Belfast, Northern Ireland.

 

Metro / Glider / Ulsterbus / Goldline

Conditions of carriage for citybus limited (trading as Metro & Glider) and Ulsterbus limited including Goldline services. Download

 

NI Railways / Enterprise

The following policies are in the interest of passenger safety, comfort and service efficiency. These policies reflect customer preferences from an extensive consultation process.

Dog / Animal Policy

  • Dogs/Animals will not be permitted on trains prior to 0930 hours, Monday - Sunday (with the exception of assistance animals)

  • Dogs/Animals may travel free of charge after 0930 hours, at the discretion of an authorised member of staff (maximum 1 per person)  

  • Dogs/Animals should be of a size that they can be kept under a seat or around the feet of the owner without causing an obstruction  

  • Dogs/Animals must be clean, adequately controlled and kept on a leash at all times, unless contained in an appropriate container  

  • Dog/Animal must travel on the floor throughout the journey, and if found to occupy a seat/table, the owner will be liable to a penalty charge.   

  • Dogs/Animals deemed as dangerous by an authorised member of staff will not be carried on any train service

 

Bicycle Policy

  • All bicycles (subject to the conditions below) will be carried FREE of charge on trains.

  • Bicycles will not be permitted on trains prior to 0930 hours Monday to Friday.

  • Up to 4 full sized bicycles can be carried at any one time within the designated bicycle area. Space will be allocated on a first come first served basis, in the designated area, and at the discretion of the Conductor. There is NO bicycle reservation system.

  • There are NO travel restrictions nor limit to the number of ‘folding bicycles’ we can carry, provided they are completely folded down.

  • Tandems, tricycles, motorcycles, mopeds, motorised cycles and scooters are not permitted on any train.

  • Bicycles will not be carried during periods of bus substitution.

  • Bicycle parking shelters are available at many main stations throughout the rail network.

 

No Smoking Policy

  • It is not permitted to smoke in any NI Railways building or on board any train.
 

Penalty Fares Policy

  • Passengers travelling without a valid ticket and who have had an opportunity to purchase one will be issued with a penalty fare.

  • The Penalty Fare for NOT having a ticket will be £50 plus the full single fare for the journey made. Alternatively offenders may be prosecuted resulting in a criminal conviction. Maximum penalty £1000.

 

Alcohol Policy

  • Passengers are not permitted to carry alcohol on board Bangor, Larne, Portadown/Newry, Londonderry and Portrush local trains.

  • Due to a change in policy, customers may only consume alcohol on Enterprise trains that has been purchased on board.

 

Trespass Policy

  •  No loitering or trespassing on NIRailways property. Maximum penalty £1000.
 

CCTV

  • CCTV cameras are now installed on C3k trains and at selected locations. Images are recorded and monitored for your safety and to help prevent crime.

  • This scheme is controlled by Translink.

  • For further information telephone 028 9075 9110

 

NI Railways reserves the right not to carry any passengers who are in breach of these policies, cause discomfort or otherwise be a nuisance to other rail users or cause damage to railway property.