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Enterprise Terms and Conditions

Enterprise Terms & Conditions

  1. 1. Email confirmation of online bookings will be sent to the email address provided during the booking process.
  2. 2. Customers must redeem their ticket for travel by going to a Ticket Vending Machine, select ‘Collect Tickets’ and enter the 6 digit ‘Booking Reference Code’ from order confirmation email.  Or show QR code to staff who will scan and issue a ticket. You must retain printed ticket for travel.
  3. 3. Ticket can only be redeemed on day of outward travel.
  4. 4. Return tickets issued must be retained for return journey.
  5. 5. Ticket is valid on the services selected to travel on only. Customers MUST allow sufficient time to redeem ticket(s) and transfer to Enterprise service before train departure 
  6. 6. Customer MUST be in possession of ticket before boarding Enterprise service. 
  7. 7. Refunds: Bookings are non-refundable, unless a Plus or Flexible Fare has been purchased:
    1. 1. Refunds are not permitted due to a positive Covid Test unless a Plus or Flexible ticket has been purchased.
    2. 2. Refunds are not permitted due to concert cancellations unless a Plus or Flexible ticket has been purchased. 
    3. 3. Refunds will not be allowed in respect of lost tickets, and any fares paid due to a passenger’s failure to produce a valid ticket when requested.  
  8. 8. Plus & Flexible Fares: 
    1. 1. Customers can amend their booking up to 28 calendar days either side of the date of travel via the ‘Manage My Booking’ link within their booking confirmation email.
    2. 2. Amendments can only be made to the date and time, not to a different route or stop. 
    3. 3. Customers can amend their booking as many times as they wish within 6 months of original purchase date.
    4. 4. Amendments must be made 80 minutes in advance of the outward journey from origin station of the train (and not the time of departure for subsequent stops on the service) and only when 'Collect Tickets' has not been redeemed or QR code has not been scanned and ticket printed.
    5. 5. The booking cannot be amended within 80 minutes of departure of the outward journey from origin station of the train (and not the time of departure for subsequent stops on the service), or when the original date/time booked has passed.  
    6. 6. All amendments are subject to availability on your required journey.
    7. 7. Refunds must be made 80 minutes in advance of the outward journey from origin station of the train (and not the time of departure for subsequent stops on that service), and only when 'Collect Tickets' has not been redeemed or QR code has not been scanned and ticket printed. Refunds can be requested by using Contact Us. An administrative charge of 20% of the value of the refund will be levied on all refunds.  A minimum charge of £1.50 and maximum of £5.00 will be applied.
  9. 9. Semi-Flexible Fare: 
    1. 1. Customers can amend their booking up to 28 calendar days either side of the date of travel via the ‘Manage My Booking’ link within their booking confirmation email.
    2. 2. Amendments can only be made to the date and time, not to a different route or stop. 
    3. 3. Customers can amend their booking as many times as they wish within 6 months of original purchase date.
    4. 4. Amendments must be made 24 hours in advance of the outward journey from origin station of the train (and not the time of departure for subsequent stops on that service), and only when 'Collect Tickets' has not been redeemed or QR code has not been scanned and ticket printed.
    5. 5. All amendments are subject to availability on your required journey.
    6. 6. Tickets are non-refundable.
  10. 10. Low Fares: 
    1. 1. Booking details cannot be changed.
    2. 2. Tickets are non-refundable.
  11. 11. All fares are subject to availability
  12. 12. Customers are required to prove their entitlement to the concession fare they have booked online by presenting a valid concession Smartpass to staff. NI Senior Citizens 65+, War Disabled, Blind Pass & ROI Senior Smartpass holders only are accepted. Full fare will be charged if not in possession of one of these. The seat reservation fee is non-refundable.
  13. 13. Customers are required to prove their entitlement to the 60+ Smartpass fare.  Full fare will be charged if not in possession of a valid smartpass card.
  14. 14. Students are required to prove their entitlement to the student fare they have purchased online by presenting a valid Student Card. Translink yLink Travelcard; Translink 24+Student Railcard, TFI Student Leap Card and TFI Young Adult (19-25) Leap Card only are accepted. Full fare will be charged if not in possession of one of these.
  15. 15. Family ticket journeys are only valid when at least one adult and one child are travelling together (a maximum of 2 adults and up to 4 children can travel on a family ticket).
  1. 16. Online sales close up to 80 minutes in advance of outward journey from origin station. 
  1. 17. Children under 5 travel free.
  2. 18. Children under 12 years of age must be accompanied by a responsible person aged 16 years or over on cross border rail services.
  3. 19. Online fares are subject to terms, conditions, and availability.
  4. 20. NI Railways do not operate connecting services. Compensation will therefore not be paid to passengers delayed because they are transferring from another service.
  5. 21. Normal Conditions of Carriage apply.
  6. 22. Customers may only consume alcohol on Enterprise trains that has been purchased on board. 
  7. 23. Always check Travel Updates before commencing your journey.

Tickets are non-transferable.

  1. 1. Subject to condition 2, tickets purchased from Translink are non-transferable and shall not be re-sold or otherwise transferred.
  2. 2. The restriction set out in condition 1 shall not apply to: (a) any ticket purchased on behalf of another or a group so long as that ticket is not re-sold for commercial gain (including, but not limited to, at a price higher than its face value); or (b) any ticket re-sold by or on behalf of any authorised reseller or authorised agent of Translink.  
  3. 3. Translink reserves the right to cancel any ticket transferred or re-sold (or listed for re-sale) in breach of this condition.

Enterprise Carnet Tickets

  1. 1. Your Carnet Tickets will be posted Special Delivery within 10 working days.
  2. 2. Tickets will only be posted within UK postal area.
  3. 3. Please take your seat 20 minutes prior to departure.
  4. 4. Carnet tickets are NON-REFUNDABLE. Carnet Tickets will not be refunded or updated if not used within the expiry date.
  5. 5. Tickets are valid for 6 months (excluding the month of purchase).
  6. 6. Carnet Tickets do not guarantee seats which are allocated on a 'first come' basis.
  7. 7. Seat reservations for Enterprise Plus travel can be made by contacting us.
  8. 8. Normal Conditions of Carriage apply.
  9. 9. Each Carnet Ticket MUST be validated by passenger before presenting it for travel.
  10. 10. To do this you MUST complete the following in pen;
  • Singles
    1. 1. The appropriate journey
    2. 2. The date of travel
    3. 3. Reservation number and seat number (If your reservation has been made in Enterprise Plus)
    4. 4. Departure time
  • Day Returns
    1. 1. The appropriate journey
    2. 2. The date of travel
    3. 3. Departure times for both outward and return journeys
    4. 4. Reservation number (if applicable)
  1. 1. The Carnet Ticket is not valid unless the logo (on film) is across the ticket or if the date of travel exceeds the expiry date.
  2. 2. Passengers presenting a Carnet Ticket for travel which has not been completed in this way will be liable to payment of a £5 excess fare and /or the appropriate fare for the journey to be made.
  3. 3. Customers may only consume alcohol on Enterprise trains that has been purchased on board.