Translink is a trading name used by any one or more of the seven subsidiary companies under the ultimate ownership of the Northern Ireland Transport Holding Company (NITHC).

We are Northern Ireland’s main public transport provider. The Translink Group comprises three main operating companies Ulsterbus, Citybus (trading as Metro and Glider) and Northern Ireland Railways. These operating companies have their registered offices at 22 Great Victoria Street, Belfast, Northern Ireland.

These Conditions set out your rights, restrictions on those rights, and obligations as a customer of Translink. 

These are the Conditions under which Translink carries any person and their property and these Conditions apply to any ticket issued by Translink and any contract to carry any person or their property entered into by Translink. Any person who travels on a transport service operated by Translink shall be deemed to have agreed to be carried on these Conditions. 

These Conditions are consistent with statutory regulations and do not affect your statutory rights.

Bus Services

Conditions of carriage for citybus limited (trading as Metro & Glider) and Ulsterbus limited including Goldliner services.

Download Bus Conditions of Carriage (PDF 386 kb)

Rail Services

Our rail services conditions are in the interest of passenger safety, comfort and service efficiency.

More on Rail Conditions of Carriage