Monitoring Results

Glider Results

Observation Ratings (%)

Reliability

100

Punctuality of departures

99

Punctuality of arrivals

99

Staff wearing full uniform

99

 

Individual Customer Performance Ratings (%)

Overall Satisfaction 94

Punctuality

84

Cleanliness

86

Comfort

87

Information Provided

83

Helpfulness of staff

86

Value for money

81

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