Key Findings from the Autumn Winter series of passenger satisfaction monitoring (Monday 29th September 2025 to Sunday 29th March 2026):
- On average, 88% of Translink passengers rated public transport services either good or excellent.
- The overall satisfaction score with most recent journey on Translink services was 90%.
- Glider, Goldliner, NIR, and Ulsterbus services all scored 90% or higher on overall satisfaction with most recent journey. Metro bus services scored 82%.
- Passengers rated punctuality / reliability, frequency of services, value for money, and comfort / relaxation as the things that matter most.
- All six Translink services performed strongly against customer priorities, with four of the six services achieving 90% or higher.
- Across all Translink bus and rail services, punctuality was rated positively by an average of 91% of passengers. Metro bus services were rated at 79%, all other services received positive ratings of at least 94%.
- 98% of passengers rated the accessibility of the vehicle as either good or excellent.
- Passengers’ perception of safety on board Translink services is high with 95% of passengers giving a very safe or safe rating. Glider was rated at 90%.
Overall
- Overall Satisfaction - 90%
- Frequency - 85%
- Staff Helpfulness - 96%
- Accessibility of Vehicle - 98%
- Cleanliness - 95%
- Comfort of Seating - 89%
- Duration of Journey - 92%
- Punctuality - 91%
- Safety of Driving - 98%
- Safety on Board - 95%
- Value for Money - 89%
- Information on Board - 97%
Metro
- Overall Satisfaction - 82%
- Frequency - 81%
- Staff Helpfulness - 89%
- Accessibility of Vehicle - 96%
- Cleanliness - 91%
- Comfort of Seating - 82%
- Duration of Journey - 90%
- Punctuality - 79%
- Safety of Driving - 95%
- Safety on Board - 91%
- Value for Money - 90%
- Information on Board - 97%
Glider
- Overall Satisfaction - 91%
- Frequency - 95%
- Accessibility of Vehicle - 96%
- Cleanliness - 92%
- Duration of Journey - 97%
- Punctuality - 95%
- Safety of Driving - 97%
- Safety on Board - 90%
- Value for Money - 94%
- Information on Board - 98%
Goldliner
- Overall Satisfaction - 92%
- Frequency - 86%
- Staff Helpfulness - 99%
- Accessibility of Vehicle - 100%
- Cleanliness - 98%
- Comfort of Seating - 95%
- Duration of Journey - 84%
- Punctuality - 95%
- Safety of Driving - 100%
- Safety on Board - 98%
- Value for Money - 87%
- Information on Board - 97%
Ulsterbus
- Overall Satisfaction - 92%
- Frequency - 74%
- Staff Helpfulness - 99%
- Accessibility of Vehicle - 99%
- Cleanliness - 98%
- Comfort of Seating - 87%
- Duration of Journey - 94%
- Punctuality - 95%
- Safety of Driving - 99%
- Safety on Board - 96%
- Value for Money - 96%
NI Railways
- Overall Satisfaction - 91%
- Frequency - 88%
- Staff Helpfulness - 97%
- Accessibility of Vehicle - 97%
- Cleanliness - 95%
- Comfort of Seating - 94%
- Duration of Journey - 92%
- Punctuality - 94%
- Safety of Driving - 99%
- Safety on Board - 97%
- Value for Money - 80%
- Information on Board - 97%