Translink

Key Findings from the first 6 months of passenger satisfaction monitoring (Monday 3rd April 2023 to Sunday 1st October 2023):

On average, 85% of Translink passengers rated public transport services either good or excellent.
The overall satisfaction score with most recent journey on Translink services was 89%.
NIR, Goldliner and Ulsterbus services all scored above 90% on overall satisfaction with most recent journey, Glider scored 89% and Metro bus services scored 74%.
Passengers rated punctuality / reliability, frequency of services and value for money as the things that matter most to them.
All six Translink services performed strongly against customer priorities, with four of the six services achieving 90% or higher.
Across all Translink bus and rail services, punctuality was rated at an average of 85%. Four services were rated above 90% (Metro bus services were rated below this average highlighting an area for improvement).
98% of passengers rated the accessibility of the vehicle as either good or excellent.
Passengers’ perception of safety on board Translink services is high with 96% of passengers giving a very safe or safe rating. Glider was rated slightly lower at 90%.
94% of passengers rated staff helpfulness at stations as either good or excellent.
The lowest rated service attribute at stations was catering and vending at 74%.