Paying with Credit or Debit Card
During the credit and debit card payment process via our website you will be redirected over a secure connection to Global Payments or NMI where you can securely enter your card details. This payment page will be securely integrated with the Translink website and will match the look and feel of the Translink website. Once the purchase is completed you will be able to return to the main Translink website. This does not apply to purchases made via our mobile app as the secure connection to Global Payments or NMI is integrated within the app.
Global Payments and NMI will share with us a booking reference number which we will use in processing your transaction, but your payment card details will be processed by Global Payments and NMI only. More information is available in Global Payment’s Privacy Statement and NMI’s Privacy Statement.
Translink use 3D Secure during the credit and debit card payment process. 3D Secure is a protocol used as an added layer of security/fraud prevention for online credit and debit card transactions. This is achieved by adding another payer authentication step for online payments; a password or passcode. This additional security was initiated by Visa and Mastercard and it’s branded “Verified by Visa” and “MasterCard® SecureCode™” respectively.
How does it work?If you haven’t purchased a product or service online using 3D Secure before on any website, you will be redirected to your issuing credit or debit card’s bank secure website where you must verify some personal details and select a password. This is integrated into our payment page. You must never disclose this password to anyone – this is how you guarantee your card is secure. Do not write your password down anywhere.
Why has Translink adopted 3D Secure?We want our customers to purchase tickets and services on our website confidentially and securely. By adding this extra step to the purchasing process, you can now be satisfied that your purchases are made by you and you alone.
Will 3D Secure add extra time to my purchasing experience?The 3D Secure authentication process is smoothly integrated into our online credit and debit payment process and will usually only add a few seconds to the normal transaction time. We believe this is a small price to pay for increased protection for our customers.
I have used 3D Secure before, what do I need to do?If you have purchased a product or service online using 3D Secure before, you will be asked to submit your chosen password during the purchasing process. You will be familiar with the process.
I can’t remember my 3D Secure Password, who do I contact?If you can’t remember your 3D Secure password you need to contact your bank. Translink doesn’t save your 3D Secure password on any of their computer systems; when you selected your password this was saved only on your bank’s computer system. Translink will never contact a customer to ask for your 3D Secure password and we cannot help you retrieve a forgotten 3D Secure password.
How can I find out more details about 3D Secure?For further details on 3D Secure you need to contact your issuing bank.
Do I have to use 3D Secure for mLink mobile app payments?Yes but this will not be required for every transaction. You will only have to enter your 3DS password when you add a payment card.
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