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Terms and Conditions NI Railways Tickets

Below you will find terms and conditions for NI Railways tickets.

  • Email confirmation of online bookings will be sent to the email address provided during the booking process.
  • Customers must redeem their ticket for travel by going to a Ticket Vending Machine, select ‘Collect Tickets’ and enter the 6 digit ‘Booking Reference Code’ from order confirmation email.  Or show QR code to staff who will scan and issue a ticket. You must retain printed ticket for travel.
  • Standard Conditions of Carriage apply
  • Tickets purchased are non-transferable
  • Single & Day Return eTickets are valid for 6 months, from the date of purchase until Ticket Collection Reference codes are used or QR codes are scanned and printed paper tickets are issued. 
  • Sunday Day Tracker and 3 Day Select eTickets are only valid for dates selected during buy online process.
  • You must display your printed paper ticket to ticket barrier or conductor.  Paper tickets issued must be retained & displayed for all journeys.  
  • If you do not display your printed paper ticket you will have to pay the full Adult cash fare for which there will be no refund.
  • Students are required to prove their entitlement to the student fare they have purchased online by presenting a valid yLink or 24+ card with their printed paper ticket. Full fare will be charged if not in possession of a valid card.
  • If your phone runs out of power or your phone screen is so badly cracked or defaced that details of your eTicket cannot be read to enable you to redeem eTicket for a printed paper ticket, then you will have to pay the full Adult cash fare for which there will also be no refund.
  • If you no longer require your eTicket, we can refund the eTicket value minus an administrative fee.  Once we receive your request to refund your eTicket, we will instantly cancel your eTicket.  The standard administrative fee is 20% of the value of the refund, capped at £5 and not less than £1.50.
  • A full refund is given for non-scanned or redeemed eTickets, minus the standard administrative fee.
  • Single & Day Return tickets: Partially used Single or Day Return eTickets cannot be refunded. Any refund for a Single or Day Return eTicket must be made prior to Ticket Collection Reference code being used or QR codes being scanned and printed paper tickets issued. Refund will be calculated based upon total cost of ticket minus standard administration fee
  • Printed paper tickets issued, which are stolen, lost, mutilated, or defaced will NOT be eligible for refund.
  • Sunday Day Tracker and 3 Day Select eTickets: Refunds cannot be given once the first date selected in the booking process has passed.
  • To apply for a refund, you should do so online at www.translink.co.uk/contactus, quoting your Order Number (beginning in TRN).  Since we need to verify your details against our Buy Online Customer Database, refund requests cannot be made in person at NI Railways Ticket Sales offices.


Tickets are non-transferable.
1.    Subject to condition 2, tickets purchased from [Translink] are non-transferable and shall not be re-sold or otherwise transferred.
2.     The restriction set out in condition 1 shall not apply to: (a) any ticket purchased on behalf of another or a group so long as that ticket is not re-sold for commercial gain (including, but not limited to, at a price higher than its face value); or (b) any ticket re-sold by or on behalf of any authorised reseller or authorised agent of [Translink].  
3.    Translink reserves the right to cancel any ticket transferred or re-sold (or listed for re-sale) in breach of this condition.