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Terms and Conditions NI Railways Tickets

Below you will find terms and conditions for NI Railways tickets.

  • Standard Conditions of Carriage apply
  • Tickets purchased are non-transferable
  • eTickets are valid for 6 months, from the date of purchase until QR codes are scanned and printed tickets are issued. Exception to this is the Sunday Day Tracker and 3 Day Select eTickets, which are only valid for dates selected during buy online process.
  • You must display your eTicket (printed or digital version) to ticket barrier or conductor.  Staff will scan the QR Codes and issue paper tickets. Paper tickets issued must then be retained & displayed for all journeys.  
  • If you do not display your QR codes, you will have to pay the full Adult cash fare for which there will be no refund.
  • Students are required to prove their entitlement to the student fare they have purchased online by presenting a valid yLink or 24+ card with their eTicket. Full fare will be charged if not in possession of a valid card.
  • If your phone runs out of power or your phone screen is so badly cracked or defaced that our staff cannot read the details of your eTicket, then you will have to pay the full Adult cash fare for which there will also be no refund.
  • If you no longer require your eTicket, we can refund the eTicket value minus an administrative fee.  Once we receive your request to refund your eTicket, we will instantly cancel your eTicket.
  • If your eTicket QR codes have been scanned and printed tickets issued which you no longer require, we can refund the printed ticket value minus an administrative fee.
  • All ticket refunds are rounded to the nearest penny and refunded to the account used during the purchase process. No refund is payable where the net refund amounts to £1.50 or less.
  • The standard administrative fee is 20% of the value of the refund, capped at £5 and not less than £1.50.
  • A full refund is given for non-scanned eTickets, minus the standard administrative fee.
  • A partial refund is given for printed tickets minus the standard administrative fee. 
  • Printed tickets issued, which are stolen, lost, mutilated, or defaced will NOT be eligible for refund.
  • If you have been unable to travel due to illness your printed tickets can be refunded from the point when your illness commenced. Formal documentary proof is however required from a Doctor or Hospital confirming when you were incapacitated. An original copy of this documentation will be requested from you, on receipt of your refund request.  Such documentary proof should be received within 28 days after expiry of your printed ticket. 
  • To apply for a refund, you should do so online at www.translink.co.uk/contactus, quoting your Order Number (beginning in TRN).  Since we need to verify your details against our Buy Online Customer Database, refund requests cannot be made in person at NI Railways Ticket Sales offices.
  • Partial refunds are not calculated on a pro rata basis to the price of the ticket. The refund is calculated at point when customer requests the refund e.g. Weekly ticket activated on Monday and refund requested on Tuesday means that Wednesday to Sunday’s valid travel eligible for refund.
  • Weekly and Monthly: In terms of Weekly and Monthly the refund will be the difference, if any, between:
  1. the price paid for the eTicket Weekly/Monthly ticket and
  2. the total cost of travel until the date the ticket refund is requested
  3. Total cost of travel until the date when the ticket refund is requested is calculated by combining the cost of Weekly Tickets (if this applies) and any full-priced return tickets for each day up until the date the Weekly/Monthly ticket refund was requested.

 

  • For Example, a refund on a Monthly Ticket used for 16 days out of month:
    • £77.50 original cost of Monthly Season ticket from point X to point Y
    • Less £44.00 (2 weekly tickets @ £22.00 each, covering 14 days travel)
    • Less £10.80 (2 day returns @ 5.40 each to cover last two days of travel)
    • Sub Total £22.70
    • Less £4.54 (administration fee of 20% of value of refund)
    • Total refund payable £18.16

 

  • Single & Day Return tickets: Partially used Single or Day Return eTickets cannot be refunded. Any refund for a Single or Day Return eTicket must be made prior to QR codes being scanned and printed tickets issued. Refund will be calculated based upon total cost of ticket minus standard administration fee


Tickets are non-transferable.
1.    Subject to condition 2, tickets purchased from [Translink] are non-transferable and shall not be re-sold or otherwise transferred.
2.     The restriction set out in condition 1 shall not apply to: (a) any ticket purchased on behalf of another or a group so long as that ticket is not re-sold for commercial gain (including, but not limited to, at a price higher than its face value); or (b) any ticket re-sold by or on behalf of any authorised reseller or authorised agent of [Translink].  
3.    Translink reserves the right to cancel any ticket transferred or re-sold (or listed for re-sale) in breach of this condition.