Goldliner Terms and Conditions

Goldliner X1/X2/X3/X4/X5

1. Email confirmation of online booking will be sent to the email address provided during the booking process.

2. QR code(s) need to be presented to the driver to scan when boarding the vehicle. A ticket will not be issued for travel. Travel is permitted only on validation of a QR code by the Driver.

3. Ticket purchased is valid for travel on the selected dates/times chosen on your booking. Your online ticket will still be valid within 24 hours of your booked service but without priority boarding and is subject to seat availability. 

4. Customers must be at their stop 10 minutes prior to the booked timetabled departure. In the event that you arrive at the stop after this time, your seat will be released to other customers. Your online ticket will still be valid within 24 hours of your booked service but without priority boarding and is subject to seat availability.   

5. Refunds: Bookings are non-refundable, unless a Flexible Fare has been purchased:

1. Refunds are not permitted due to a positive Covid Test, unless a Flexible ticket has been purchased

2. Refunds are not permitted due to concert cancellations, unless a Flexible ticket has been purchased 

3. Refunds are not permitted due to flight cancellations, unless a Flexible ticket has been purchased; customers should claim from their airline/travel insurance for refunds of any unused tickets. If your flight is delayed your online ticket will still be valid within 24 hours of your booked service but without priority boarding and is subject to seat availability.   

6. Flexible Fare: 

1. Customers can amend their booking up to 28 calendar days either side of the date of travel via the ‘Manage My Booking’ link within their booking confirmation email.

2. Amendments can only be made to the date and time, not to a different route or stop. 

3. Customers can amend their booking as many times as they wish within 6 months of original purchase date.

4. Amendments must be made up to 60 minutes prior to the first departure stop on the route (and not the time of departure for subsequent stops on that service).  

5. The booking cannot be amended within 60 minutes of departure from the first departure stop on the route (and not the time of departure for subsequent stops on that service) or when the original date/time booked has passed.  

6. All amendments are subject to availability on your required journey.

7. Refunds must be made up to 60 minutes prior to the first departure stop on the route (and not the time of departure for subsequent stops on that service). Refunds can only be made via the ‘Manage My Booking’ link within the booking confirmation email. 

7. Semi-Flexible Fare: 

1. Tickets are non-refundable.

2. Customers can amend their booking up to 28 calendar days either side of the date of travel via the ‘Manage My Booking’ link within their booking confirmation email.

3. Customers can amend their booking as many times as they wish within 6 months of original purchase date.

4. Amendments must be made up to 60 minutes prior to the first departure stop on the route (and not the time of departure for subsequent stops on that service). 

5. The booking cannot be amended within 60 minutes of departure from the first departure stop on the route (and not the time of departure for subsequent stops on that service) or when the original date/time booked has passed.  

6. All amendments are subject to availability on your required journey.

8. Low Fare: 

1. Booking details cannot be amended.

2. Tickets are non-refundable.

9. Customers aged 16 years and over are charged an adult fare.

10. Children under 5 can travel free of charge but are not allocated a seat on the coach.

11. Children under 12 years of age must be accompanied by a responsible person aged 16 years or over on cross border bus services.

12. Children are required to prove their entitlement to the concession fare they have purchased online by presenting a Proof of Age Card to the driver if required.

13. Customers are required to prove their entitlement to the concession fare they have booked online by presenting a valid concession Smartpass to the driver. NI Senior Citizens 65+, War Disabled, Blind Pass & ROI Senior Smartpass holders only are accepted. Full fare will be charged if not in possession of one of these. 

14. Students are required to prove their entitlement to the student fare they have purchased online by presenting a valid Student Card to the driver. Translink yLink Travelcard, TFI Student Leap Card and TFI Young Adult (19-25) Leap Card only are accepted. Full fare will be charged if not in possession of one of these.

15. Family ticket journeys are only valid when at least one adult and one child are travelling together (a maximum of 2 adults and up to 3 children can travel on a family ticket).

16. Translink reserve the right to cancel any online booking made by any third-party organisation should it be of the opinion that the third party is (a) using the service for commercial gain (including, but not limited to, reselling tickets at a price higher than its face value); (b) as part of a service offered by the third party without the consent of Translink. (The email address provided by the Customer will be notified).

17. Journey travel times are approximate and subject to traffic conditions.

18. Online sales close up to 60 minutes prior to the first stop on the route and not the time of departure for subsequent stops on that service.  

19. Online fares are subject to these terms, conditions, and availability.

20. All other normal cross border conditions of carriage apply.

21. Always check Travel Updates before commencing your journey.