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This accessibility statement applies to www.translink.co.uk. 

Translink is committed to making our digital services accessible to all users, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. This statement outlines how accessible the Translink website is and what we are doing to improve accessibility.


How you should be able to use the website

The website is designed to be usable by as many people as possible. This means you should be able to:  

  • change colours, contrast levels and fonts using browser or device settings 
  • zoom in up to 200% without the text spilling off the screen 
  • navigate most of the website using just a keyboard  
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

The website text should also be as simple as possible to understand. 

 AbilityNet has advice on making your device easier to use if you have a disability. 


How accessible this website is

We know some parts of the website are not yet fully accessible: 

  • some forms are not fully accessible to screen reader software 
  • some pages require two-dimensional scrolling on small screens 
  • some drag and drop movements do not have an accessible alternative 
  • Some PDF documents are not fully accessible to screen reader software 
  • some content does not have sufficient contrast, including keyboard focus 
  • some interactive components do not support standard keyboard navigation 


SignVideo

We work with SignVideo to enable deaf and hard of hearing customers to contact our Customer Service team through a remote BSL or ISL interpreter. This service is fast, secure and free. 

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Browser and device compatibility

This website is designed to work with the latest versions of major browsers and mobile operating systems. Older browsers and devices may not display the site correctly or may prevent some accessibility features from working as intended. 

We recommend using the most recent version of: 

  • Chrome 
  • Edge 
  • Safari 
  • Firefox 

The website does not support older browsers or mobile operating systems that no longer receive manufacturer security updates.  


Reporting accessibility problems with this website

We welcome feedback and aim to resolve accessibility issues wherever possible. If you find any problems not listed on this page, or if you need information on this website in a different format, please contact us using one of the contact options below  

Website: contact us form 

Telephone: 028 90 666630 

Email: feedback@translink.co.uk 

When contacting us, please include: 

  • the web address (URL) of the content 
  • your email address and name, if you would like a response 


Enforcement Procedure 

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equalities Commission for Northern Ireland (ECNI). 


Technical information about this website’s accessibility

Translink is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status 

This website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. The website is partially compliant with the WCAG 2.2 AA standard, due to the non-compliances and exemptions listed below. 


Non-accessible content

The content listed below is not accessible for the following reasons: 

  1. Some links do not clearly explain their purpose. This fails WCAG 2.4.4 Link Purpose (A). 
  1. Some pages include drag and drop movements which have no accessible alternative. This fails of WCAG 2.5.7 Dragging Movement (AA). 
  1. Some forms controls do not have labels for people using screen readers. This fails 1.3.1 Info and Relationships (A). 
  1. Some pages scroll require two-dimensional scrolling on smaller screens. This fails 1.4.10  Reflow (AA). 
  1. Some interactive components are not far enough apart to avoid them being selected by mistake. This fails 2.5.8 Target Size (AA). 
  1. Some text does not have sufficient contrast with its background colour for people with moderate visual impairments. This fails 1.4.3 Contrast (Minimum) (AA). 
  1. Some forms controls do not have sufficient distinct from their surroundings, for people with visual impairments. This fails 1.4.11 Non-Text Contrast (AA). 
  2. Some interactive components require arrow key navigation and do not support standard keyboard tabbing. This prevents users from moving through elements using the expected Tab and Shift + Tab keys. This fails 2.1.1 Keyboard (A) and 2.4.3 Focus Order (A). 


How we tested this website

A full audit was carried out with the launch of the website in 2021.  This website is also continuously tested as part of the website development process using a combination of: 

  • in‑house manual testing on a representative sample of webpages 
  • automated scanning using SilkTide, which tests all webpages 

We are working with the Inclusive Mobility and Transport Advisory Committee (IMTAC) to guide future accessibility improvements across Translink digital services. 


What we’re doing to improve accessibility  

Translink are working with our third-party supplier and content owners to improve accessibility and be fully compliant with the WCAG 2.2 AA standard by May 2027. 


Preparation of this accessibility statement 

This statement was prepared on 22 September 2020. It was last reviewed on 7 May 2026.