Are You Entitled?
Passengers will be entitled to receive compensation under the following conditions:
- If your journey is delayed between 30 and 59 minutes, we will pay compensation to the value of 50% of the cost of a single ticket or 50% of either portion of a return ticket (meaning either the outward or return leg of the journey).
- If your journey is delayed between 60 and 119 minutes, we will pay compensation to the value of 100% of the cost of a single ticket or 100% of either portion of a return ticket.
- If your journey is delayed by more than 119 minutes, we will pay compensation to the full value of the price paid for a return journey. Holders of single tickets will also be compensated with the value of a return ticket for their journey.
- The same compensation arrangements will apply to weekly, monthly and annual tickets. For these tickets, compensation will be calculated based on the proportional daily cost of the price paid for the ticket.
Results
- Reliability - Discounts apply below 99.2% – based on 26 week rolling average.
- Punctuality - Discounts apply below 92% within 5 mins OR below 87% within 10 mins – based on 26 week rolling average.
Period 12
19 February 2024 to 31 March 2024
| Line | Punctuality Period | Punctuality 26 Weeks | Reliability Period | Reliability 26 Weeks |
| Bangor | 97.6% | 95.5% | 99.8% | 99.6% |
| Portadown | 97.4% | 94.6% | 99.8% | 99.8% |
| Larne | 97.9% | 96.2% | 99.8% | 99.8% |
| Derry~Londonderry | 98.8% | 97.1% | 100% | 99.8% |
| Portrush | 99.0% | 97.5% | 100% | 99.8% |
Period 11
22 January 2024 to 18 February 2024
| Line | Punctuality Period | Punctuality 26 Weeks | Reliability Period | Reliability 26 Weeks |
| Bangor | 96.5% | 95.1% | 99.5% | 99.6% |
| Portadown | 95.8% | 93.9% | 99.9% | 99.8% |
| Larne | 96.8% | 96.0% | 99.9% | 99.9% |
| Derry~Londonderry | 95.0% | 97.1% | 99.6% | 99.8% |
| Portrush | 96.0% | 97.8% | 100% | 99.8% |
Period 10
25 December 2023 to 21 January 2024
| Line | Punctuality Period | Punctuality 26 Weeks | Reliability Period | Reliability 26 Weeks |
| Bangor | 97.1% | 95.2% | 99.6% | 99.6% |
| Portadown | 97.1% | 94.0% | 100% | 99.8% |
| Larne | 97.6% | 96.2% | 100% | 99.9% |
| Derry~Londonderry | 96.6% | 97.6% | 100% | 99.9% |
| Portrush | 96.8% | 98.3% | 100% | 99.8% |
Making A Claim
To make a claim for discount vouchers, you must complete and return a Delay-Repay Compensation Form within 28 days of your delayed journey. Download a Claim Form or pick one up at all main train stations.
In order to validate your claim, you must include the relevant ticket along with your claim form. Monthly and Annual holders must either include their original ticket or a photocopy of their ticket.
Compensation will be paid in the form of NI Railways vouchers which can be used as payment or part payment for future ticket purchases. No cash payment will be given as compensation.