Tickets and Travel Cards

DELAY - REPAY SCHEME

NI Railways operates a Delay-Repay scheme which represents a fairer way to compensate our passengers across the local network when things go wrong.

Compensation will be given for individual journeys made, regardless of the type of ticket you purchased. Delay-Repay is in line with best practice in Great Britain. Compensation can be claimed for delays on all local journeys, however Delay-Repay is not applicable to any cross border services. These services have their own compensation arrangements which can be found in the Enterprise Charter, available at all main rail stations.

Delay-Repay does not apply to those passengers who receive free travel.

Are You Entitled?

Passengers will be entitled to receive compensation under the following conditions:
  • If your journey is delayed between 30 and 59 minutes, we will pay compensation to the value of 50% of the cost of a single ticket or 50% of either portion of a return ticket (meaning either the outward or return leg of the journey).
  • If your journey is delayed between 60 and 119 minutes, we will pay compensation to the value of 100% of the cost of a single ticket or 100% of either portion of a return ticket.
  • If your journey is delayed by more than 119 minutes, we will pay compensation to the full value of the price paid for a return journey. Holders of single tickets will also be compensated with the value of a return ticket for their journey.
  • The same compensation arrangements will apply to weekly, monthly and annual tickets. For these tickets, compensation will be calculated based on the proportional daily cost of the price paid for the ticket.

Results

  • Reliability - Discounts apply below 99.2% – based on 26 week rolling average.
  • Punctuality - Discounts apply below 92% within 5 mins OR below 87% within 10 mins – based on 26 week rolling average.

Period 2

29 April 2024 to 26 May 2024

Line Punctuality Period Punctuality 26 Weeks Reliability Period Reliability 26 Weeks
Bangor  97.8% 97.2% 99.9% 99.7%
Portadown  96.8% 96.6% 99.6% 99.8%
Larne 93.5% 96.9% 99.8% 99.8%
Derry~Londonderry  93.3% 94.8% 99.8% 99.8%
Portrush 93.8% 95.2% 99.8% 99.9%

Period 1

1 April 2024 to 28 April 2024

Line Punctuality Period Punctuality 26 Weeks Reliability Period Reliability 26 Weeks
Bangor  98.6% 96.3% 99.9% 99.7%
Portadown  97.9% 95.6% 99.8% 99.8%
Larne 98.4% 96.9% 99.9% 99.9%
Derry~Londonderry  96.7% 94.8% 99.9% 99.8%
Portrush 96.1% 95.3% 100% 99.9%

Period 12

19 February 2024 to 31 March 2024

Line Punctuality Period Punctuality 26 Weeks Reliability Period Reliability 26 Weeks
Bangor  97.6% 95.5% 99.8% 99.6%
Portadown  97.4% 94.6% 99.8% 99.8%
Larne 97.9% 96.2% 99.8% 99.8%
Derry~Londonderry  98.8% 97.1% 100% 99.8%
Portrush 99.0% 97.5% 100% 99.8%

Making A Claim

To make a claim for discount vouchers, you must complete and return a Delay-Repay Compensation Form within 28 days of your delayed journey. Download a Claim Form or pick one up at all main train stations.

In order to validate your claim, you must include the relevant ticket along with your claim form. Monthly and Annual holders must either include their original ticket or a photocopy of their ticket.

Compensation will be paid in the form of NI Railways vouchers which can be used as payment or part payment for future ticket purchases. No cash payment will be given as compensation.