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Accessibility

At the Station

On this page you will find information about general assistance which is available at Translink stations, our station guide where you will find detailed information about any station you may wish to visit and links to access further information.

Support and Assistance

Translink is committed to providing reasonable support and assistance to disabled passengers to help you use our services. We are committed to training our staff to be aware of disabled passengers and to offer the appropriate assistance if needed.

General Assistance

  • Where our stations are staffed we can provide assistance to help you get to your bus or train or to move between transport such as changing trains
  • Our staff will carry a pen and notepad to help with communication
  • Translink welcomes guide dogs and other recognised assistance animals on all our services and to our stations
Request Assistance
If you require additional support or information, please complete the form at the link below.
Request Assistance

Station Facilities

We have improved access to most of our main bus and train stations. These stations have the following features:
  • Step free access around the station
  • Easy access around all facilities for wheelchair users
  • Staff available to provide assistance
  • Accessible ticket offices with low-level counters
  • Well-designed timetable information
  •  A hearing loop system
  • Sheltered waiting facilities and seating
  • Accessible information boards
  • Audio announcements (rail only)
  • Accessible toilets
  • Accessible parking
  • Tactile surfaces including edging on platforms
  • Changing Places Facilities at NWTH, Lanyon Place Station and Portrush Train Station

Many of our smaller stations and rail halts are not staffed and do not have all the features listed above. We advise that anyone wishing to use stations that may require assistance to call our Contact Centre 24 hours before you wish to travel.

All our accessible toilets are fitted with locks under the Radar Key Scheme. You can obtain your own key for these toilets by contacting Radar on 020 7250 3222 or emailing radar@radar.org.uk.

Station Search
You can find full details of the facilities available at all of our stations in our Station Guide.
Search for a Station
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SignVideo

We are working with SignVideo to enable deaf people to call our contact centre via a remote BSL or ISL interpreter.

Connect to BSL Interpreter | Connect to ISL Interpreter

Accessible Travel with Translink
Visit our accessibility hub to learn more about accessible travel with Translink.
Accessibility Hub