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Customer Satisfaction Results

Our Ulsterbus Passengers Have Their Say

2 October 2023 – 31 March 2024

Below you will find customer satisfaction monitoring results for Translink Ulsterbus services.

Ulsterbus Results

Overall Satisfaction
96%
Frequency
88%
Staff Helpfulness
98%
Accessibility of Vehicle
98%
Cleanliness
96%
Comfort of Seating
91%
Duration of Journey
93%
Punctuality
94%
Safety of Driving
99%
Safety on Board
98%
Value for Money
93%