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Translink Monitoring Results

Our Ulsterbus Passengers Have Their Say

3 April 2023 – 1 October 2023

Below you will find customer satisfaction monitoring results for Translink Ulsterbus services.

Ulsterbus Results

Overall Satisfaction
90%
Accessibility
97%
Cleanliness
96%
Comfort of Seating
93%
Duration of Journey
90%
Frequency
78%
Helpfulness of Staff
96%
Punctuality and Reliability
89%
Safety of Driving
98%
Safety on Board
99%
Value for Money
85%
Graphic showing two people at a bus stop with an Ulsterbus