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Translink Monitoring Results

Our Ulsterbus Passengers Have Their Say

3 April 2023 – 1 October 2023

Below you will find customer satisfaction monitoring results for Translink Ulsterbus services.

Ulsterbus Results

Overall Satisfaction
90%
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Accessibility
97%
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Cleanliness
96%
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Comfort of Seating
93%
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Duration of Journey
90%
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Frequency
78%
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Helpfulness of Staff
96%
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Punctuality and Reliability
89%
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Safety of Driving
98%
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Safety on Board
99%
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Value for Money
85%
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