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Customer Satisfaction Results

Our Ulsterbus Passengers Have Their Say

1 April 2024 – 29 September 2024

Below you will find customer satisfaction monitoring results for Translink Ulsterbus services.

Ulsterbus Results

Overall Satisfaction

94%

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Frequency

78%

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Staff Helpfulness

98%

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Accessibility of Vehicle

98%

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Cleanliness

97%

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Comfort of Seating

95%

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Duration of Journey

92%

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Punctuality

93%

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Safety of Driving

99%

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Safety on Board

99%

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Value for Money

94%

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