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Translink's Chatbot

T:BOT, our beta chatbot

Thanks for giving T:BOT, our beta chatbot a try.

It is located at the bottom right side of this page. This is our first step into the world of chatbot and we are still in an early development phase.

T:BOT cannot respond to questions. It can assist you to plan a journey. Please answer T:BOT's questions to get results.
Give it a try and let us know how you get on using the feedback button at the end of the chat.

What T:Bot can do

Please read the instructions given by T:BOT- the first question asks 'What location or stop are you leaving from'.

T:BOT will recognise any Northern Ireland or Cross border service location or stop.

It will ask your preferred date and time. For example you can click, 'Today' or 'Tomorrow' or enter your travel date eg 30th June. You can enter a specific time for example, 9am or 07:45 or click 'the next service'. You can also type 'Arrive at 5pm' and it will return a result that arrived at your destination by 5pm.

T:BOT will also ask you to select a mode, for example, bus, train or any. We recommend you to select 'Any' for best results.

You will then be given your results followed by next step buttons to:

  • See stops 
  • See earlier times
  • See later time
  • View timetable
  • Contact us
  • Plan another journey
  • Leave feedback
  • No, that's it
What T:Bot cannot do

T:BOT is a beta chatbot and is still in development. We hope to add new features in the future and would find any feedback you have valuable.

  • You cannot ask T:BOT a question, for example, "When is the next bus to Dublin?"
  • T:BOT is only capable of journey planning through guided questions for now. You need to enter the location or stop you are leaving from and follow the prompts to get your results.
  • T:BOT cannot answer general questions. If you have a query, please see our FAQ's or contact us.
  • T:BOT cannot provide fare information.
  • T:BOT cannot provide information on our school services, see our schools pages.
  • T:BOT cannot escalate to a live agent.

Be patient, T:BOT is learning, we are going to use your feedback to help evolve and improve it.