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Translink Monitoring Results

Our NI Railways Passengers Have Their Say

3 April 2023 – 1 October 2023

Below you will find customer satisfaction monitoring results for Translink NI Railways services.

NI Railways Results

Overall Satisfaction
96%
Accessibility
99%
Cleanliness
97%
Comfort of Seating
98%
Duration of Journey
96%
Frequency
89%
Helpfulness of Staff
97%
Punctuality and Reliability
92%
Safety of Driving
100%
Safety on Board
98%
Value for Money
82%
Graphic showing a Translink train