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Translink Monitoring Results

Our NI Railways Passengers Have Their Say

3 April 2023 – 1 October 2023

Below you will find customer satisfaction monitoring results for Translink NI Railways services.

NI Railways Results

Overall Satisfaction
96%
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Accessibility
99%
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Cleanliness
97%
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Comfort of Seating
98%
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Duration of Journey
96%
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Frequency
89%
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Helpfulness of Staff
97%
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Punctuality and Reliability
92%
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Safety of Driving
100%
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Safety on Board
98%
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Value for Money
82%
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