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Translink Monitoring Results

Our Metro Passengers Have Their Say

3 April 2023 – 1 October 2023

Below you will find customer satisfaction monitoring results for Translink Metro services.

Metro Results

Overall Satisfaction
74%
Accessibility
98%
Cleanliness
89%
Comfort of Seating
86%
Duration of Journey
85%
Frequency
72%
Helpfulness of Staff
90%
Punctuality and Reliability
59%
Safety of Driving
95%
Safety on Board
95%
Value for Money
78%
Graphic showing two people at a bus stop with a Metro bus