Translink Monitoring Results

Our Metro Passengers Have Their Say

3 April 2023 – 1 October 2023

Below you will find customer satisfaction monitoring results for Translink Metro services.

Metro Results

Overall Satisfaction
74%
Thumbs up graphic
Accessibility
98%
Wheelchair icon
Cleanliness
89%
Cleaning icon
Comfort of Seating
86%
Sitting passenger icon
Duration of Journey
85%
Map points icon
Frequency
72%
Hourglass icon
Helpfulness of Staff
90%
Translink staff icon
Punctuality and Reliability
59%
Clock icon
Safety of Driving
95%
Bus icon
Safety on Board
95%
Bell icon
Value for Money
78%
Money icon
Graphic showing two people at a bus stop with a Metro bus