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Customer Satisfaction Results

Our Metro Passengers Have Their Say

2 October 2023 – 31 March 2024

Below you will find customer satisfaction monitoring results for Translink Metro services.

Metro Results

Overall Satisfaction
76%
Frequency
73%
Helpfulness of Staff
89%
Accessibility of Vehicle
95%
Cleanliness
83%
Comfort of Seating
86%
Duration of Journey
91%
Punctuality
60%
Safety of Driving
96%
Safety on Board
96%
Value for Money
77%
Information on Board
96%