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Customer Satisfaction Results

Our Ulsterbus Passengers Have Their Say

31 March 2025 – 28 September 2025

Below you will find customer satisfaction monitoring results for Translink Ulsterbus services.

Ulsterbus Results

Overall Satisfaction

95%

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Frequency

72%

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Staff Helpfulness

98%

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Accessibility of Vehicle

99%

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Cleanliness

96%

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Comfort of Seating

92%

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Duration of Journey

96%

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Punctuality

92%

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Safety of Driving

99%

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Safety on Board

98%

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Value for Money

93%

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