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Customer Satisfaction Results

Our NIR Passengers Have Their Say

1 April 2024 – 29 September 2024

Below you will find customer satisfaction monitoring results for Translink Northern Ireland Rail services.

NIR Results

Overall Satisfaction

96%

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Punctuality

94%

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Staff Helpfulness

98%

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Frequency

90%

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Accessibility of Vehicle

98%

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Cleanliness

99%

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Comfort of Seating

99%

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Duration of Journey

97%

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Safety of Driving

100%

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Safety on Board

99%

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Value for Money

82%

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Information on Board

93%

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