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Customer Satisfaction Results

Translink Passengers Have Their Say

31 March 2025 – 28 September 2025

Below you will find customer satisfaction monitoring results for Translink Northern Ireland Rail services.

Northern Ireland Rail Results

Overall Satisfaction

94%

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Frequency

88%

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Staff Helpfulness

99%

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Accessibility of Vehicle

99%

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Cleanliness

97%

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Comfort of Seating

97%

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Duration of Journey

94%

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Punctuality

97%

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Safety of Driving

100%

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Safety on Board

98%

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Value for Money

84%

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Information on Board

100%

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