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Our Metro Passengers Have Their Say

1 April 2024 – 29 September 2024

Below you will find customer satisfaction monitoring results for Translink Metro services.

Metro Results

Overall Satisfaction

71%

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Frequency

75%

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Staff Helpfulness

82%

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Accessibility of Vehicle

95%

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Cleanliness

88%

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Comfort of Seating

86%

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Duration of Journey

90%

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Punctuality

65%

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Safety of Driving

95%

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Safety on Board

94%

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Value for Money

74%

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Information on Board

93%

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