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Our Metro Passengers Have Their Say

31 March 2025 – 28 September 2025

Below you will find customer satisfaction monitoring results for Translink Metro services.

Metro Results

Overall Satisfaction

81%

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Frequency

75%

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Staff Helpfulness

87%

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Accessibility of Vehicle

97%

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Cleanliness

84%

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Comfort of Seating

85%

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Duration of Journey

90%

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Punctuality

72%

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Safety of Driving

95%

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Safety on Board

96%

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Value for Money

86%

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Information on Board

95%

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