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Customer Satisfaction Results

Our Metro Passengers Have Their Say

30 September 2024 – 30 March 2025

Below you will find customer satisfaction monitoring results for Translink Metro services.

Metro Results

Overall Satisfaction

79%

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Frequency

69%

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Staff Helpfulness

87%

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Accessibility of Vehicle

95%

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Cleanliness

86%

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Comfort of Seating

88%

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Duration of Journey

88%

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Punctuality

65%

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Safety of Driving

94%

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Safety on Board

94%

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Value for Money

80%

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Information on Board

94%

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