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Translink Monitoring Results

Our Goldliner Passengers Have Their Say

31 March 2025 – 28 September 2025

Below you will find customer satisfaction monitoring results for Translink Goldliner services.

Goldliner Results Icon Area Nov 25

Overall Satisfaction

97%

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Frequency

89%

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Staff Helpfulness

99%

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Accessibility of Vehicle

99%

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Cleanliness

99%

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Comfort of Seating

98%

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Duration of Journey

92%

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Punctuality

96%

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Safety of Driving

99%

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Safety on Board

99%

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Value for Money

89%

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Information on Board

86%

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