Skip to content Skip to footer

Customer Satisfaction Results

Our Metro Passengers Have Their Say

30 September 2024 – 30 March 2025

Below you will find customer satisfaction monitoring results for Translink Goldliner services.

Goldliner Results

Overall Satisfaction

95%

Icon showing a hand making a thumbs up gesture
Frequency

92%

Icon showing an hourglass
Staff Helpfulness

98%

Icon showing a person in work clothing
Accessibility of Vehicle

98%

Icon showing a person in a wheelchair
Cleanliness

98%

Icon showing a hand with a cleaning cloth
Comfort of Seating

98%

Icon showing a person sitting in a bus seat
Duration of Journey

96%

Icon showing two map markers connected by a line
Punctuality

94%

Icon showing a stopwatch
Safety of Driving

99%

Icon showing a bus
Safety on Board

100%

Icon showing a bell
Value for Money

90%

Icon showing a coin
Information on Board

89%

Icon showing a bus