Translink will publish results from the programme of independent and continuous monitoring of customer satisfaction on our services.
The monitoring is carried out by the CARD Group, and their market researchers interview passengers across all services either on board, at a stop, or at a station. Over the course of the year over 6,000 bus, Glider and rail passengers will be interviewed. The results will be published twice a year and used to pinpoint any areas of Translink services which may need improvement.
Passengers are asked to rate their satisfaction with a wide range of service attributes including punctuality and reliability, value for money as well as overall satisfaction with their most recent journey.
During the 6 months of customer satisfaction monitoring, more than 3,000 passenger interviews take place and the results for each of Translink’s bus and rail services are published here.
2023 / 2024 Results
April to September
Spring Summer series from Monday 03 April 2023 to Sunday 01 October 2023.
See Spring Summer 23 - 24 Results
October to March
Spring Summer series from Monday 02 October 2023 to Sunday 31 March 2024
See Autumn Winter 23 - 24 Results
2024 / 2025 Results
April to September
Spring Summer series from Monday 01 April 2024 to Sunday 29th September 2024.
See Spring Summer 24 - 25 Results
October to March
Autumn Winter series from Monday 30 September 2024 to Sunday 30 March 2025.
See Autumn Winter 24 - 25 Results
2025 / 2026 Results
April to September
Spring Summer series from Monday 31 March 2025 to Sunday 28 September 2025.
See Spring Summer 25 - 26 Results