We are committed to ensuring that all of our bus services meet the needs of all users. Our drivers have been trained to provide assistance to any passengers who require it.

All Belfast Metro, Foyle Metro, Glider and Ulsterbus Town services are low-floor, accessible buses with the following features: 

• Ramped access and a kneeling facility
• A dedicated space for one wheelchair user
• Priority seats for disabled passengers
• Handrail provision throughout the bus and frequent, accessible, bell pushes
• Strong colour contrasting inside and out

Additional Accessibility Features

All Belfast Metro, Foyle Metro and Glider services also have on board next stop audio and visual announcements.  

Foyle Metro services have a hearing loop system on board.  

Some of our Belfast Metro fleet have 1 dedicated wheelchair space and 1 multi use space that can be used for a second wheelchair user.  

Coach Accessibility

Our Goldliner fleet is operated by high floor and low floor coaches. Our drivers are trained to operate the side lifts installed on all high floor single deck Goldliners while our double deck Goldliners have low floor front door access. To board the high floor coaches, there are steps up into the coach and a narrow gangway.  

Wheelchair users or other customers with mobility aids that require more advice or help to plan their journey can ask for advice online or contact us for other ways to get in touch. 

Cross Border Services

Wheelchair spaces can be reserved online when purchasing a ticket.  

Our Staff

All our drivers have been trained to provide appropriate assistance to help all customers use our buses and coaches. This includes: 

• Stopping the bus at a stop where there is a passenger waiting who may have difficulty identifying the service for example a passenger with a Guide Dog
• Lowering the bus, kneeling the bus and deploying the ramp/lift to help you access the bus
• Clearing any obstructions in your way including anything in the wheelchair users space
• Asking passengers, if the yare able to do so, to move from priority seats (including the dedicated wheelchair space) to allow wheelchair passengers to safely board
• Fitting your wheelchair with restraints if these are required
• Keeping the bus still until you are in your seat
• Announcing arrival at your intending stop if you request

Bus Stops

We are aware that some bus stops need to be upgraded to be more accessible and  is working with the Department for Infrastructure, Road Service to progress this where the footpath allows. 

Information about accessible Goldliner bus stops can be checked in advance using our Accessible Goldliner Bus Stop Check or contact us for more information. 

The review of this policy is part of our ongoing commitment to making services fully accessible and inclusive.