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Customer Satisfaction Results

Our NIR Passengers Have Their Say

2 October 2023 – 31 March 2024

Below you will find customer satisfaction monitoring results for Translink Northern Ireland Rail services.

NIR Results

Overall Satisfaction
95%
Frequency
85%
Staff Helpfulness
99%
Accessibility of Vehicle
97%
Cleanliness
96%
Comfort of Seating
96%
Duration of Journey
94%
Punctuality
90%
Safety of Driving
99%
Safety on Board
99%
Value for Money
81%
Information on Board
96%