Customers who have booked online will be able to use ‘Manage My Booking’ to amend or cancel their order, subject to the rules of the ticket purchased.

Online fares are subject to availability. If you are booking 60+ fares, you must select Semi-Flexible or Plus fare options. For full information on all ticket types see Goldliner Coach Service Terms and Conditions or Enterprise Train Service Terms and Conditions. 

Flexible Fares and Enterprise Plus Fares

• Amend date and time of travel
• Refund or cancel ticket
• Change seats (Enterprise Train Service only)

Semi Flexible Fares

• Amend date and time of travel
• Change seats (Enterprise Train Service only)

Low Fares

• Change seats (Enterprise Train Service only)