At Translink we are committed to safe, comfortable and convenient journeys for all. We welcome all disabled people with visible and hidden disabilities to board safely.
We work with Disability Action who carry out assessments of passengers with mobility scooters at a time and location suitable to our customers.
Mobility Scooters
Translink is not required by law to carry mobility scooters on buses or trains but we recognise the independence they bring and therefore, have developed a scheme to assist passengers in identifying if their scooter is suitable for public transport.
In line with Shop Mobility’s training and advice, operators must be contacted prior to travel. This is to confirm that your mobility scooter fits safely within the dedicated wheelchair space on our low floor buses and trains and can be safely handled when navigating our network and fleet.
Suitable mobility scooters can travel on low floor buses and trains only. Mobility Scooters cannot travel on board high floor coaches.
The process has 3 steps for the customer:
Step 1
- Get in touch with us via our contact form or Contact Centre on 028 90 66 66 30.
- Provide name, contact details, make and model of Mobility Scooter, dimensions of scooter
- The maximum dimensions of a mobility scooter we can accept are:
- Bus: 55cm in width 110cm in length
- Rail: 70cm in width and 125cm in length
- Our Accessibility Manager will contact you to confirm the dimensions of your scooter and ask for your consent to pass your name and contact details to our partners Disability Action
Step 2
- Disability Action will contact you and arrange a time and location convenient to you to carry out an assessment. The location will be at your nearest bus or rail station.
- After the assessment Disability Action get back in touch with us with the assessment results
Step 3
- We will write out to you to notify you of the outcome and reconfirm the important points to note when travelling on the network. An appropriate sticker is included to place on your Mobility Scooter.
- By placing a sticker on your Mobility Scooter our staff will know that you have been assessed and approved for travel on board our services.
We look forward to you travelling with us and welcoming you on board soon.
Standard Wheelchair
Standard sized wheelchairs are permitted on board bus, coach and rail services without the need for any assessment.
Powered Chair
Standard sized wheelchairs are permitted on board bus, coach and rail services without the need for any assessment.
Shop Mobility
Shop Mobility have a range of wheelchairs and mobility scooters that are available throughout the province. When signed up to using their scheme, you can borrow their equipment for free to assist on onward journeys.
More information is available on the Shopmobility website and on our Belfast Grand Central Station page.