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Terms and Conditions Belfast Visitor Pass

Below you will find terms and conditions for the Belfast Visitor Pass.

  1. This pass is valid for use on scheduled Metro, NI Railways and Ulsterbus services operating within the Translink Belfast Visitor Pass Zone. Day Tours, Cross Border and Special Services are excluded.
  2. The Belfast Visitor Pass only becomes active for travel when it is first used on a bus or train. The pass is then valid for the period of consecutive day(s) travel purchased e.g. 1, 2 or 3 consecutive days from the date of first use.
  3. The Child Belfast Visitor Pass is valid for use by children between the ages of 5 years and 16 years. 16 year olds are permitted to travel on a child card up to 30th June during the school year in which they turn 16 years of age.
  4. The Belfast Visitor Pass can be loaded with additional travel covering the Belfast Visitor Pass Zone for 1 Day. Where a Belfast Visitor Pass has some existing validity, topping up with additional travel extends the current validity date. Any unused travel remaining in the intervening period between top-up and next use will not be eligible for refund.
  5. Top-ups of daily travel are available at any PayPoint Agent; Translink bus and rail stations; with the driver or conductor on board Ulsterbus and NI Railways services; at Smartlink Agents within Greater Belfast; at the Metro Kiosk, Donegall Square West Belfast; and at the Belfast Welcome Centres Donegall Place, Belfast International Airport and George Best Belfast City Airport. Top-ups cannot be made on board Metro Services. You cannot buy a Belfast Visitor Pass on board a Translink service.
  6. A Belfast Visitor Pass must be validated on the bus or train for every leg of the journey made. If a valid working Belfast Visitor Pass is not presented to the ticket machine the customer will be required to pay full fare.
  7. Passes remain the property of Translink. If lost passes are found they should be returned to: Translink Smartpass Office, Floor 1, 22 Great Victoria Street, Belfast, BT2 7LX.
  8. Passes must be retained by the passenger until the journey is complete and must be presented if requested by authorised Translink personnel.
  9. Once the validity of a pass has expired it cannot be used for travel until topped-up. Expired passes presented for travel will not be accepted and the appropriate full fare will be charged.

Attractions

  • Pass holders are required to present their Belfast Visitor Pass to avail of special offers with the partner company.
  • Special Offers are subject to the Belfast Visitor Pass being valid. Partner companies may require pass holders to also present the corresponding Translink Ticket which confirms the expiry date of the card.
  • The Belfast Visitor Pass is non-refundable. There are no refunds or replacements for lost or stolen cards.
  • All partner companies listed will provide special offers where appropriate to Belfast Visitor Pass holders. Belfast Visitor and Convention Bureau shall not be responsible or liable for any loss, damage, expense or inconvenience, if any visitor attraction refuses a special offer or discount.
  • Belfast Visitor and Convention Bureau has taken all reasonable care to ensure that discounts and special offers with properly run and reputable facilities of good standing are offered with the Belfast Visitor Pass. However, they will not be liable for any deficiencies in service, quality of merchandise or health and safety pertaining to any particular facility. All complaints or claims must be made directly to the facility concerned.
  • All Belfast Visitor Pass holders enter a facility voluntarily and at their own risk. Belfast Visitor and Convention Bureau have ensured the accuracy of the information on the attractions and exclusive offers. However, conditions at these sites may be subject to change.
  • Opening times will fluctuate from time to time and users of Belfast Visitor Pass information are recommended to check with the venue concerned prior to visiting.
  • When you make a purchase and use the Belfast Visitor Pass, you are accepting the above terms and conditions.