Refunds are calculated based on the unused journeys remaining on the card at the applicable Smartlink fare for the route or zone.

Please note:

Faulty or blank Smartlink cards

If a card is found to be faulty through no fault of the passenger:

Please note:

One-day top-ups added to Smartlink, iLink or dayLink cards cannot be refunded once activated.
For other travel cards, refunds are calculated from the date the card was last used.